Certification Services Officer
Description DUTIES AND RESPONSIBILITIES The responsibilities of the Certification Services Officer include, but are not limited to, the following: · Engaged Teams – Evaluating and reviewing mid-year requests and system changes to issue decisions; evaluating and working with new client applicants to assess completeness and readiness for certification; working as a member of the team ensuring consistency and a high level of integrity and quality; and role modeling a shared vision and caring culture in alignment with our mission. · Empowered Clients – Supporting clients with mid-year requests, changes and general technical assistance; assisting new clients with onboarding and understanding of OTCO requirements; and providing timely and transparent service and communications with clients to ensure their understanding of compliance matters and procedures. · Exemplary Leadership – Proactively communicating with OTCO clients to ensure positive customer service; ensuring a positive client journey that follows the Oregon Tilth client journey map; assisting clients with use of OTCO’s online tools; and role modeling diversity, equity and inclusion. This position is included in a union-represented bargaining unit, and specific employment terms and conditions are subject to collective bargaining. WORKING CONDITIONS This position primarily works indoors. This is a fully remote work position. PHYSICAL REQUIREMENTS N/A TRAVEL This position does not require travel. AAP/EEO STATEMENT Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law. Requirements QUALIFICATIONS AND EDUCATION REQUIREMENTS · Bachelor’s degree in relevant field or minimum 4 years equivalent work experience · Experience in professional office environment · Excellent customer service skills PREFERRED SKILLS/EDUCATION/EXPERIENCE · Experience in regulatory environment · Experience with inspector training · Experience with quality control Summary Oregon Tilth is a leader in organic certification working to make our food and agriculture biologically sound and socially equitable. Who we are is based on principles that define the beliefs that guide us, the intent that shapes our vision, and the ways we engage our work and our communities. We believe our identity is unique. We believe our identity is powerful. We are a fully remote company and welcome applicants from anywhere in the US to apply. Don’t feel like you meet every requirement? At Oregon Tilth, we are dedicated to building a diverse, inclusive, and authentic workplace, embracing transferrable skills and experience. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway as you may just be the right candidate for this position or other roles. Oregon Tilth offers a full suite of benefits including medical, dental, and life insurance; generous paid time off including paid volunteer time; employer matching contribution to retirement plan; and the opportunity to work with a dedicated team devoted to building a brighter food future for people and planet.