Case Manager (Service & Support Administrator), Developmental Disabilities Services (4649-66)

Hamilton County, Ohio is dedicated to empowering individuals from all walks of life through their Developmental Disabilities Services. The Case Manager (Service & Support Administrator) will facilitate service plan development, coordinate resources, and ensure compliance with regulatory requirements while supporting individuals in achieving their goals. Responsibilities Facilitates individual and family service plan development, assigning responsibilities among team members and coordinating goal implementation Assists in identifying, selecting, and obtaining/maintaining services, support, and benefits; serves as the primary contact for assigned individuals and families Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support Monitors individual plans for compliance and service quality, communicating rights to individuals Prepares case notes, reports, evaluations, and summaries while maintaining confidentiality Collaborates with staff to problem-solve, identify resources, and address service gaps Complies with relevant state and local guidelines for reporting abuse, neglect, and incidents Attends meetings and conferences for best practices, participating in relevant division, agency, local, and state meetings Maintains required licenses and certifications Travels for service planning and monitoring in line with agency procedures Performs additional assigned duties Skills Bachelor's degree required, a degree in psychology, special education, human services, or related field preferred Must be able to pass criminal background checks, driver's abstract, and various abuser registry checks Have a passion for improving others' lives, demonstrated through superior customer service Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community Value a purpose-driven culture, supportive team members, and organizational commitment to growth and innovation One (1) year of experience working with individuals with Developmental Disabilities in a vocational, residential, case management, treatment program or equivalent preferred Benefits One week of paid vacation and one year of sick day accrual immediately allocated upon hire. 3 personal days provided per year, prorated with employee start date. Starting vacation accrual of 3 weeks per year. Sick time accrued at 15 days per year after first year of employment with an unlimited accrual. Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more! Ohio Public Employees’ Retirement System, which includes a 10% employee contribution and a 14% employer contribution. Company Overview Hamilton County, Ohio is a dynamic local government dedicated to delivering the best and most responsive county services in America. It was founded in 1790, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 1001-5000 employees. Its website is