Cargo Services Officer
Job title: Cargo Services Officer in Miami, FL at Cathay Pacific
Company: Cathay Pacific
Job description:
CSD - Cargo Services Delivery
Miami, Florida, USA
Cathay Pacific
Application Deadline
30 May 2025Company DescriptionLet your passion fly! We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Join us and discover just how far you can go!Role IntroductionCathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Miami. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. The candidate will also being providing support to port management to drive service excellence while also ensuring the highest standards of safety.Key ResponsibilitiesCustomer Service
Support cargo reservations and bookings whilst providing exemplary customer service
Provide timely vendor notification for on time and delayed flights
Provide timely shipment status updates to customers
Help to manage Ground Handling Agent performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Administrative Support
Prepare flight documentation for crew and Customs
Check and review post flight documentation
Prepare post flight reports in a timely and accurate manner
Provide freighter catering uplift and last minute changes
Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
Assist with various administrative station tasks such as SAP
Coordinate weather diversions at diversion sites
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Support station training activities as required
Support station management in supplier oversight including reporting Ground Handling Agent performance issues
Any other reasonable task as requested
Ramp Coordinator (RCO) - note typically for Freighter ports so may not be applicable for every Cargo Services Officer role
Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters
Ensure aircraft searches required by the Security Program are conducted prior to loading
Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
Quickly resolve issues on the ramp as required
Ensure safe operations are maintained at times particularly during loading and unloading of freighters
Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
Any other reasonable task as requested
Safety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programs established by Head Office and participate in audits as required
E&A
Emergency and Accident and Crisis Response responsibilities as required
Requirements
High school graduation
1-2 years' experience in the cargo industry or with airline freight is an advantage
Prior customer service experience is an advantage
Excellent communication skills
Knowledge of OSHA
Knowledge of CHAMP Cargospot or similar system(s) is an asset
Demonstrable customer service sense
Ability to work independently
Proficiency and working knowledge of Microsoft Office i.e. Word, Excel and PowerPoint
Must have the right to live and work in USA
BenefitsCathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
Travel Privileges on Cathay Pacific Airways Global Network
Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
Generous 401K Matching Program
Paid Holiday & Vacation
LTD & Basic Life Insurance
If this position requires a uniform, a uniform allowance will be provided.
To learn more about Cathay Pacific as a Certified Great Place Employer -
Personal & Application InformationCathay Pacific Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veterans status and will not be discriminated against on the basis of disability. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
Expected salary:
Location: Miami, FL
Apply for the job now!
Apply Now
Company: Cathay Pacific
Job description:
CSD - Cargo Services Delivery
Miami, Florida, USA
Cathay Pacific
Application Deadline
30 May 2025Company DescriptionLet your passion fly! We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Join us and discover just how far you can go!Role IntroductionCathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Miami. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. The candidate will also being providing support to port management to drive service excellence while also ensuring the highest standards of safety.Key ResponsibilitiesCustomer Service
Support cargo reservations and bookings whilst providing exemplary customer service
Provide timely vendor notification for on time and delayed flights
Provide timely shipment status updates to customers
Help to manage Ground Handling Agent performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Administrative Support
Prepare flight documentation for crew and Customs
Check and review post flight documentation
Prepare post flight reports in a timely and accurate manner
Provide freighter catering uplift and last minute changes
Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
Assist with various administrative station tasks such as SAP
Coordinate weather diversions at diversion sites
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Support station training activities as required
Support station management in supplier oversight including reporting Ground Handling Agent performance issues
Any other reasonable task as requested
Ramp Coordinator (RCO) - note typically for Freighter ports so may not be applicable for every Cargo Services Officer role
Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters
Ensure aircraft searches required by the Security Program are conducted prior to loading
Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
Quickly resolve issues on the ramp as required
Ensure safe operations are maintained at times particularly during loading and unloading of freighters
Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
Any other reasonable task as requested
Safety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programs established by Head Office and participate in audits as required
E&A
Emergency and Accident and Crisis Response responsibilities as required
Requirements
High school graduation
1-2 years' experience in the cargo industry or with airline freight is an advantage
Prior customer service experience is an advantage
Excellent communication skills
Knowledge of OSHA
Knowledge of CHAMP Cargospot or similar system(s) is an asset
Demonstrable customer service sense
Ability to work independently
Proficiency and working knowledge of Microsoft Office i.e. Word, Excel and PowerPoint
Must have the right to live and work in USA
BenefitsCathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
Travel Privileges on Cathay Pacific Airways Global Network
Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
Generous 401K Matching Program
Paid Holiday & Vacation
LTD & Basic Life Insurance
If this position requires a uniform, a uniform allowance will be provided.
To learn more about Cathay Pacific as a Certified Great Place Employer -
Personal & Application InformationCathay Pacific Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veterans status and will not be discriminated against on the basis of disability. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
Expected salary:
Location: Miami, FL
Apply for the job now!
Apply Now