Career Ambassador, HR Specialist, Performance Management Team
Description
As a Career Ambassador, you will directly support a diverse population of Amazonians across all business lines as they navigate Amazons Pivot processes, and youll seek out collaborative opportunities to continuously improve the Amazonian experience. You are organized, results-oriented, customer-obsessed, and you thrive in ambiguity. You possess strong judgment in sensitive... situations and are able to make objective decisions. You also have excellent writing and editing skills, are data-driven, and have the ability to establish a professional, consistent message.
This role is India-based, supporting primarily the APJC region.* This role would require the resource to have quick bias for action, stellar work ethic, and desire to achieve excellence and would also require to maintain a flexible schedule to support stakeholders across multiple time zones.
Key job responsibilities
Execute cases at all stages of the Pivot cycle
Facilitate appeal process independently including the compilation of appeal documents
Facilitate career and performance conversations to provide information, facilitate decisions, and mediate conflicting perspectives; Advise without directing, allowing others to realize their own answers and solution and own their choices
Serve as an escalation point for managers and HRBPs, managing difficult conversations with multiple levels within the organization
Respond quickly and accurately to questions from customers, team, and internal business partners
Collaborate with team members in ongoing process improvements to meet business objectives
Record and maintain case data, ensuring quality through regular audits; collect data and pull reports from HR tools
Prioritize multiple inputs in a complex, fast-paced environment
Build and own trusting relationships with employees and key business and HR partners stakeholders in the region
Provide recommendations to proactively address systemic defects
Basic Qualifications
Bachelor's degree in business, HR, or a related field
5-7 years overall work experience
Minimum 4 years of experience in HR, employee relations, or similar fields
Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
Solutions-focused and comfortable working in an environment which demands strong deliverables
Proven ability to handle confidential information and escalate issues when appropriate
Experience managing sensitive and confidential matters with employees and/or stakeholders that are not in your reporting line
Preferred Qualifications
Experience working with corporate workforce
Technical proficiency with Microsoft Office Suite, including Excel
Knowledge of employment law and other federal and state laws covering discrimination and equal opportunities
Knowledge of HR systems and solutions
Ability to successfully influence stakeholders without formal authority, across geographies and business units
Experience working in highly confidential environment
Excellent verbal and written communication skills
Strong organizational skills
Company - Amazon Dev Center India - Hyderabad
Job ID: A2788271
Apply Now
As a Career Ambassador, you will directly support a diverse population of Amazonians across all business lines as they navigate Amazons Pivot processes, and youll seek out collaborative opportunities to continuously improve the Amazonian experience. You are organized, results-oriented, customer-obsessed, and you thrive in ambiguity. You possess strong judgment in sensitive... situations and are able to make objective decisions. You also have excellent writing and editing skills, are data-driven, and have the ability to establish a professional, consistent message.
This role is India-based, supporting primarily the APJC region.* This role would require the resource to have quick bias for action, stellar work ethic, and desire to achieve excellence and would also require to maintain a flexible schedule to support stakeholders across multiple time zones.
Key job responsibilities
Execute cases at all stages of the Pivot cycle
Facilitate appeal process independently including the compilation of appeal documents
Facilitate career and performance conversations to provide information, facilitate decisions, and mediate conflicting perspectives; Advise without directing, allowing others to realize their own answers and solution and own their choices
Serve as an escalation point for managers and HRBPs, managing difficult conversations with multiple levels within the organization
Respond quickly and accurately to questions from customers, team, and internal business partners
Collaborate with team members in ongoing process improvements to meet business objectives
Record and maintain case data, ensuring quality through regular audits; collect data and pull reports from HR tools
Prioritize multiple inputs in a complex, fast-paced environment
Build and own trusting relationships with employees and key business and HR partners stakeholders in the region
Provide recommendations to proactively address systemic defects
Basic Qualifications
Bachelor's degree in business, HR, or a related field
5-7 years overall work experience
Minimum 4 years of experience in HR, employee relations, or similar fields
Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
Solutions-focused and comfortable working in an environment which demands strong deliverables
Proven ability to handle confidential information and escalate issues when appropriate
Experience managing sensitive and confidential matters with employees and/or stakeholders that are not in your reporting line
Preferred Qualifications
Experience working with corporate workforce
Technical proficiency with Microsoft Office Suite, including Excel
Knowledge of employment law and other federal and state laws covering discrimination and equal opportunities
Knowledge of HR systems and solutions
Ability to successfully influence stakeholders without formal authority, across geographies and business units
Experience working in highly confidential environment
Excellent verbal and written communication skills
Strong organizational skills
Company - Amazon Dev Center India - Hyderabad
Job ID: A2788271
Apply Now