Care Partner Success Specialist

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey. The Care Partner Success Specialist plays a critical role in Lingraphica’s Clinical Sales process by building trusted relationships with care partners and ensuring they are informed, engaged, and equipped throughout the trial and sales journey.RequirementsStrong empathy and customer-centered mindsetActive listening and creative problem-solving skills with a solutions-oriented approachAbility to deliver a superior customer experienceProven ability to manage details in a fast-paced, high-volume, and evolving environmentExcellent attention to detail in documentation, task execution, and internal coordinationStrong written and verbal communication skills with both external customers and internal departments and across all channels (email, text, call)Growth mindset with openness to feedback and a track record of applying it constructivelyAbility to maintain a calm and professional demeanor when assisting customersDemonstrated ability to adapt quickly to changing workflows, expectations, and prioritiesStrong organizational skills with the ability to manage multiple priorities while remaining focused and accountableComfortable presenting technology and training users with a wide range of skill levelsStrong collaboration skills, including responsiveness to internal instructions and cross-functional teamworkAbility to work independently and thrive in a dynamic, feedback-driven environmentAnalytical and metrics-driven work styleBenefitsPaid Time Off (sick, personal, and vacation)Paid Company Holidays401(k) Retirement Plan and ContributionMedical/Dental/Vision benefits with FSA, HSA, & Dependent care optionsEmployer Paid Life InsuranceVoluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insuranceStipends for health and wellness, home office setup and professional developmentPaid Family LeaveAnnual bonus programAnnual merit increasesYear-Round Flex Friday’sDiscounts on travel, entertainment, home/pet/car insuranceOriginally posted on Himalayas

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