Care Operations Intern

The Operations Intern will support the Operations and Provider Engagement teams across core execution and strategic enablement workstreams. This role contributes to the business by strengthening provider network operations, improving data visibility, supporting industry and market research, and enabling cross functional projects through structured analysis, documentation, and presentation of insights. The intern will work closely with multiple stakeholders across Operations, Provider Engagement, Commercial, and Product, gaining hands on exposure to how a global mental health services business scales reliably and sustainably.Support the Provider Engagement team on day to day provider network operations including onboarding coordination, lifecycle management, provider communications, and engagement initiativesAssist with provider outreach efforts and support planning and execution of provider events or engagement activities where requiredSupport data tracking, data clean up, and basic analysis across provider, operations, and service datasets to improve accuracy, consistency, and reporting reliabilityAssist with simple automation initiatives to reduce manual operational work, including supporting workflow improvements, data hygiene efforts, and repeatable reporting processes using existing toolsConduct desk research and structured analysis on industry trends, market benchmarks, provider rates, service models, and emerging practices in mental healthcare and adjacent servicesSupport cross functional operational projects including process mapping, SOP documentation, service deployment readiness, and internal coordination Assist in preparing structured slides and materials to communicate insights, problem statements, recommendations, and progress updates to internal stakeholdersProvide general operational support to the Operations team as needed, including ad hoc analysis, documentation, and coordination tasksRequirementsCurrently pursuing or recently completed a degree in Business, Operations, Analytics, Healthcare Management, Psychology, Public Health, Economics, or a related fieldStrong organisational skills with the ability to manage multiple tasks and priorities in a fast paced environmentStrong written and verbal communication skills with attention to clarity and structureComfortable working with data, spreadsheets, and basic analysis to derive insightsAbility to think logically and break down ambiguous problems into clear componentsProficiency in Google Workspace or Microsoft Office, especially Google Slides or PowerPoint and Google Sheets or ExcelWillingness to learn and take ownership of assigned tasks with minimal handholding

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