Care Management Specialist (LPN or MA)

Position Summary We are seeking a compassionate and detail-oriented Licensed Practical Nurse (LPN) or Medical Assistant (MA) to provide Principal Care Management (PCM) services in either a fully remote or onsite clinic setting. This role focuses on supporting patients with a single high-risk chronic condition through consistent, proactive engagement and care coordination. Working under the supervision of a physician or qualified healthcare provider, you will play a key role in improving patient outcomes by monitoring health status, reinforcing care plans, and ensuring continuity of care. This is an ideal opportunity for a clinician who enjoys patient communication, chronic care support, and the flexibility to work either remotely or in a clinic environment. Key Responsibilities Enroll eligible patients into the Principal Care Management (PCM) program Maintain ongoing patient engagement and participation in PCM services Conduct regular patient outreach via phone and secure messaging Serve as a consistent point of contact for assigned patients Assess patient-reported symptoms and medication adherence Identify and escalate significant changes in patient condition to the care team Reinforce and support implementation of individualized care plans Provide patient education to promote self-management and treatment adherence Coordinate care services, including specialist referrals, diagnostic testing, and follow-ups Accurately document all patient interactions in the electronic medical record (EMR) Track and report time spent on PCM activities in compliance with program requirements Qualifications Active, unrestricted LPN license or Medical Assistant certification in Georgia or a valid compact license Prior experience in care coordination, chronic care management, or remote patient care preferred Proficiency with Electronic Medical Records (EMR) systems and Microsoft Office Strong verbal communication skills, especially via phone-based patient interactions Excellent organizational skills and attention to detail Ability to work independently while maintaining consistent productivity and documentation standards Compensation & Benefits W-2 employee position Health insurance: Company covers 50% of premiums for employees and dependents 401(k): Employer match up to 3% Paid federal holidays Opportunity for growth within a rapidly expanding care management program Work Environment Flexible work setting: Choose between 100% remote or onsite at the clinic Remote employees must have a reliable internet connection and a private, HIPAA-compliant workspace Onsite employees will work in a clinical office environment Flexible and adaptable to evolving workflows and program requirements