Care Coordinator - IKC - Albuquerque, NM
About the position Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator It takes a village to care for our patients, and as a Care Coordinator (CC) , you’ll be at the heart of that Village. You’ll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care . You’ll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly. Location & Travel: Commute to multiple DaVita clinics and/or partner practices in Albuquerque, NM and surrounding areas. Commute to/from centrally posted location: 90 minutes Mileage reimbursed – reliable personal transportation required Position Details: Work in clinics/partner practices ( as required 3-5 days), remaining days remote Full-Time, Monday–Friday schedule Daily start time between 7:00–8:00 AM Must provide flexibility as needed to meet patient and clinic needs Remote work environment must include a quiet, private space with high-speed internet Responsibilities • Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments • Perform outbound calls and respond to inbound calls from patients, providers, and Village resources • Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed • Assist the clinical team with moving patients through the continuum of care by completing tasks as directed • Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs • Communicate directly with patients in a timely and professional manner • Maintain accurate, complete, and confidential documentation • Demonstrate exceptional two-way communication, both oral and written • Act in alignment with DaVita’s mission and values to deliver high-quality patient care Requirements • High school diploma or GED required • 2+ years of experience in a professional office environment • Ability to handle confidential information with discretion and sound judgment • Strong verbal communication skills • Proficiency in Microsoft Office, Excel, and Outlook • Prior experience with Electronic Medical Records preferred • Commitment to service excellence and patient satisfaction • Ability to work autonomously while collaborating effectively with the team • Home workspace must provide a quiet, private environment with reliable high-speed internet Nice-to-haves • 1–3 years clinical medical office experience • CNA or MA experience is a plus • Experience coordinating care (referrals, care management, etc.) • Familiarity navigating insurance payers • Experience in direct patient care or support • Prior medical office environment experience Benefits • More than just pay, our DaVita Rewards package connects teammates to what matters most. • Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. • Below are some of our benefit offerings. • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. Apply tot his job