Care Coordinator, Customer Engagement Team
Job Description:
• Delivers information about and enrolls members in the Behavioral Coaching and Clinical Programs
• Conducts post-discharge after care follow up for customers for outpatient levels of care
• Outreach customers to advise of appointment availability, in-network provider listings, insurance benefits and community resources
• Provide information and general encouragement
• Provides exceptional customer service and collaborates effectively with daytime OP BH Licensed Clinicians to ensure proper access and utilization of benefits
• Effective management of Outlook bins, TruCare queues, Program Referral Tool and Providerlink
• Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning
• Performs additional stretch tasks/projects as needed, requested or assigned
• Complies with all Evernorth Behavioral Health policies and Standard Operating Procedures
• Takes initiative for continued professional development
Requirements:
• Bachelor’s degree required
• Preferred experience in a behavioral health services setting working with mental health and substance use disorders
• Superior problem solving skills and possess excellent judgment
• Requires the ability to prioritize, switch-task, and organize workload independently
• Preferred competency in using a variety of platforms including: CAMS/DG, TruCare, PRT in CCV or the ability to develop these skills very quickly
• Systems-savvy with ability to retain and implement complex procedural workflows
• Ability to work both independently and collaboratively as a team member
• Demonstration of creativity and self-initiative, with ability to work with some autonomy
• Strong passion for speaking to and assisting customers to improve their health, well-being and sense of security
• Operate with a sense of urgency
• Professional demeanor with excellent communication and phone skills.
Benefits:
• health-related benefits including medical, vision, dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
Apply Now
Apply Now
• Delivers information about and enrolls members in the Behavioral Coaching and Clinical Programs
• Conducts post-discharge after care follow up for customers for outpatient levels of care
• Outreach customers to advise of appointment availability, in-network provider listings, insurance benefits and community resources
• Provide information and general encouragement
• Provides exceptional customer service and collaborates effectively with daytime OP BH Licensed Clinicians to ensure proper access and utilization of benefits
• Effective management of Outlook bins, TruCare queues, Program Referral Tool and Providerlink
• Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning
• Performs additional stretch tasks/projects as needed, requested or assigned
• Complies with all Evernorth Behavioral Health policies and Standard Operating Procedures
• Takes initiative for continued professional development
Requirements:
• Bachelor’s degree required
• Preferred experience in a behavioral health services setting working with mental health and substance use disorders
• Superior problem solving skills and possess excellent judgment
• Requires the ability to prioritize, switch-task, and organize workload independently
• Preferred competency in using a variety of platforms including: CAMS/DG, TruCare, PRT in CCV or the ability to develop these skills very quickly
• Systems-savvy with ability to retain and implement complex procedural workflows
• Ability to work both independently and collaboratively as a team member
• Demonstration of creativity and self-initiative, with ability to work with some autonomy
• Strong passion for speaking to and assisting customers to improve their health, well-being and sense of security
• Operate with a sense of urgency
• Professional demeanor with excellent communication and phone skills.
Benefits:
• health-related benefits including medical, vision, dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
Apply Now
Apply Now