Care Coordinator - Alamosa, CO

HIRING BONUS OFFERED FOR THIS LOCATION!!Job Title: Care Coordinator (CC)Position Summary: The Care Coordinator position provides case management for an assigned caseload of clients under PeopleCare Health Services. The primary goal of Case Management is to ensure the delivery of appropriate services based on the client’s care plan and that services are being provided properly and with quality by assigned care staff. In addition, case management includes coordination of care with clients SEP, family, medical personnel, and any other agencies providing services.Duties and Responsibilitiesa. Case Loads: Maintain assigned evolving caseload.b. 90 Day Visits/CSRs: In coordination with Agency Manager and program team members, schedule, complete, prep, and document state-required 90-day visits and/or continued stay reviews (CSRs)c. Intake Assessment: In coordination with program team members, prep and perform assessment and intake of new clients for HCBS, VA, Region 10, and Private Pay.d. Scheduling: In coordination with Agency Manager and program team members, select, schedule, and coordinate caregivers based on assessment information and care plan information for new and existing clients/consumers.e. Attend Meetings as assigned.f. Coverage Assurance: Assist Schedulers when responding to situations where scheduling conflicts, emergencies, and/or “call outs” arise. Client schedule must be complete for the next business day/weekend before leaving each day. Work client shifts as required to meet regulatory requirements and company policy.g. Client &Employee Satisfaction: Contact clients/employees via telephone call or drop-in visit, on a scheduled or impromptu basis to receive feedback to ensure the service meets the goals outlined in the care plan. Document and respond promptly to client or staff complaints, and review complaints with the Agency Manager.h. Electronic Visit Verification (EVV): Ensure appropriate paperwork on an annual basis for any eligible employee is submitted on a timely basis. i. Annual Training: To participate and support Annual Training, as required.j. Client Files: Keep all client files current and in compliance.k. On-Call: Accept on-call duty as assigned by the Agency Manager.l. Training and Orientation: Provide On-Boarding Caregiver check-off as needed.m. Reporting: Enter necessary quality management and reporting responsibilities and reports as assigned by the Agency Manager.n. Regulatory Compliance: Maintain knowledge of and ensure company compliance with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care service personnel, including but not limited to all ongoing requirements for continuing professional education.o. Recruitment & Hiring: In conjunction with the Agency Manager and program team members, provide support efforts about the ongoing need to recruit, hire and train Caregivers, including protocols and processes.p. Surveys and Audits: To be available for all survey and audit requirements and assignments.q. Self-Evaluation and self-performance reviews: At a minimum, every month, journal self-performance.Position Requirements:a. Licensure/Certification/Registration: Noneb. Education: High school diploma or equivalent requiredc. Experience:i. Experience in the field of home health care is preferred but not requiredii. Experience managing a home and family or caring for disabled individuals is highly desirableiii. Professional experience in the field of customer serviced. Special Qualifications: NoneDegree of Supervision Required: Involves general guidance and direction by the Agency Manager, Area Administrator, and Leadership Team. The employee will be expected to perform most job duties independently per established departmental and PeopleCare policies and procedures.Required Skills & Abilities: a. Ability to communicate pleasantly, professionally, and effectively with office staff and third parties in person, in writing, and over the phoneb. Excellent verbal and written communication skillsc. Excellent interpersonal and customer service skillsd. Demonstrates initiative regarding collaboration and independently performs high-quality worke. Familiarity with the concepts, practices, and procedures of the home care industryf. Ability to function well in a high-paced and, at times, stressful environmentg. Proficient with Microsoft Office Suite and other related softwareh. Excellent time management skills with a proven ability to meet deadlinesi. Excellent organizational skills and attention to detailj. Strong analytical and problem-solving skillsk. Ability to prioritize tasks and delegate them when appropriatel. Excellent problem-solving skillsm. Thorough in all aspects of the jobn. Collaborative and CoachableWorking Conditions: a. Prolonged periods of sitting at a desk and working on a computer.b. Essential physical requirements include standing, kneeling, squatting, stooping, or typing.c. Physical effort/lifting, such as sedentary - medium - up to 50 poundsd. May be required to work weekends, nights or be on-call as a regular part of the job.Working Location(s):a. Home Officeb. Agency Office(s)c. Client HomesTravel Requirements: Travel up to 50% of the time. Employees must follow all travel & mileage guidelines.Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Department: OperationsCompanies Assigned: 44445Position Family: OperationsEEO Class: 5 – Administrative Support WorkersCareer Level: Individual ContributorWorkers Compensation Class: 883505 – Home, Public, and Traveling Healthcare EmployeePay Grade: 6Pay Range: $43,050 - $53,340FLSA OT Exempt Classification: Non-exemptRevision Date: 6/1/2023The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, geographic location, work experience relevant to the position, education, and comparison to other employees already in this role. The typical candidate is hired below the midpoint of the range.

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