CAPITOL LIGHTING OF EAST HANOVER - Customer Experience Representative

CAPITOL LIGHTING OF EAST HANOVER - Customer Experience Representative





















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Customer Experience Representative







CAPITOL LIGHTING OF EAST HANOVER






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Customer Experience Representative




Fully Remote •
FL









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Job Type
Full-time

Description
Make your future brighter by joining the Capitol Lighting team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924.We're looking for a Customer Experience Representative to join our team. The Customer Experience Representative (CER) is responsible for providing world class customer support across Capitol Lighting’s ecommerce channels. This role focuses on assisting customers with post-order inquiries, and service-related requests while ensuring accurate, timely, and professional communication. The CER supports daily ecommerce operations and partners with internal teams to ensure a smooth and consistent customer experience. The ideal candidate will proactively engage with customers to resolve concerns, uphold the highest service standards, and collaborate with the showroom team to ensure seamless communication and service delivery.As a Full-Time Customer Experience Representative, you will enjoy the following great benefits:Premier Medical, Dental and Vision insurancePaid Vacation and Holidays401(k) PlanResponsibilities include, but are not limited to:Troubleshoot and resolve incoming customer service inquiriesRespond to customer inquiries via phone, chat, and email related to orders, shipping, returns, and account informationProvide accurate and timely follow-up to internal and external customers on status of orders, including ship dates, backorders, and item availabilityProvide feedback to the company regarding website discrepancies, service failures or customer concernsProvide calm, professional support to upset or frustrated customers by actively listening, clarifying concerns, and de-escalating situations in accordance with established service guidelines.Ability to maintain a calm & professional demeanor throughout all customer interactions.Ability to effectively communicate, verbally and in writing, and willingness to develop these abilitiesPerform additional duties as assignedAdditional duties as required.
Requirements
High school diploma or GED, or equivalent years of experience1 to 2 years experience in customer service, support, or quality assurance rolesStrong collaboration skills for working with showroom staff and internal teamsAnalytical and problem-solving abilitiesMeticulous attention to detailProficient in CRM software, call center technologies, and quality assurance methodologiesSelf-starter who is highly detail-oriented and an enthusiastic team playerExcellent interpersonal and communication skills, both written and verbalEOE


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