Camp Office Administrative Specialist in Kensington MD

ESF Camps & Experiences is seeking an Administrative Specialist to join their team at The Academy of the Holy Cross in Kensington, MD. The role involves handling camp-related customer service and administrative tasks to ensure a positive experience for campers and their families.ResponsibilitiesServe as a point person for ESF families; respond to inquiries in person as well as over the phoneGreet campers and their guardians in the camp office; collect lunches and transition campersAnswer telephones and transfer calls to appropriate team membersCall camp families to confirm enrollment or discuss camper needsSupport summer sales initiatives; inform new and existing families of enrollment opportunitiesPerform general clerical duties such as copying, mailing, and filingEnsure that the camp office is clean, organized, and well-maintainedOpen, sort, and distribute or respond to incoming correspondence including mail and emailMaintain inventory and complete assigned paperworkAssist families in enrolling their campers using the CRM databaseSupport summer sales initiatives; inform new and existing families of enrollment opportunitiesUpdate camper records and input pertinent information into the databaseWork effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF’s Headquarters office, Site Director, and leadership teamEnsure the safety and well-being of campers with emphasis on positive behavior and effective group management. Promptly report any concerns to the Site DirectorSupervise campers, while fostering a positive and safe environmentDemonstrate ESF Core Values & Code daily, from 'Gratitude' to 'Bring It' dailyModel the ESF Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp dailyAdhere to all company policiesMaintain clear, concise, and engaging communication with campers, families, peers, and our leadership teamPush/pull, lift, and carry a minimum of thirty-five (35) pounds across campus. Work outside, upright, and mobile for six (6) to eight (8) hours per dayRespond to emergencies, including running (up to 1 mile in some cases) and ascending stairs without undue exertionSkillsBachelor's degree requiredMinimum 1-2 years of experience working in an administrative and/or customer service roleProficient in Microsoft Office, especially Excel, and ability to use CRM databaseComplete all required ESF and state-mandated training and onboardingMaintain the 'ESF Look' (camp uniform) and embody the spirit of the campPrevious experience working in a camp, school (or similar field) preferredExperience teaching and working with childrenBenefitsEmployee Referral Bonus ProgramFree CertificationsCamp TuitionConvenient Summer ScheduleCompany OverviewESF Camps & Experiences is an education management company providing experiential learning and character building curriculum. It was founded in 1982, and is headquartered in Bryn Mawr, Pennsylvania, USA, with a workforce of 11-50 employees. Its website is http://esfcamps.com.



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