CAM Group Leader II
About the position
The CAM Group Leader II at M&T Bank is responsible for providing leadership over a sub-unit within the division, focusing on specialized duties that require in-depth knowledge of products, regulations, and policies. This role involves leading work teams, monitoring workflow, and ensuring compliance with operational risk controls while promoting a diverse work environment.
Responsibilities
Ā Lead business unit work teams with responsibility for multiple product lines.
,
Ā Monitor and assign workflow.
,
Ā Document team processes, make recommendations for improvement, and provide on-the-job training.
,
Ā Research and resolve complex internal and external customer issues.
,
Ā Serve as department lead for special projects impacting the work team.
,
Ā Provide reporting to work team leadership and prepare monthly departmental reporting for management.
,
Ā Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
,
Ā Promote an environment that supports diversity and reflects the M&T Bank brand.
,
Ā Maintain M&T internal control standards, including timely implementation of internal and external audit points.
Requirements
Ā A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 year of work leadership experience.
,
Ā Excellent customer service skills with the ability to use tact and diplomacy.
,
Ā Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems.
Nice-to-haves
Ā Bachelor's Degree.
,
Ā Demonstrated work leadership skills.
,
Ā Excellent oral and written communication skills.
,
Ā Strong knowledge of departmental systems, documents, and procedures.
Benefits
Ā Competitive pay based on experience and skills.
Apply Now
The CAM Group Leader II at M&T Bank is responsible for providing leadership over a sub-unit within the division, focusing on specialized duties that require in-depth knowledge of products, regulations, and policies. This role involves leading work teams, monitoring workflow, and ensuring compliance with operational risk controls while promoting a diverse work environment.
Responsibilities
Ā Lead business unit work teams with responsibility for multiple product lines.
,
Ā Monitor and assign workflow.
,
Ā Document team processes, make recommendations for improvement, and provide on-the-job training.
,
Ā Research and resolve complex internal and external customer issues.
,
Ā Serve as department lead for special projects impacting the work team.
,
Ā Provide reporting to work team leadership and prepare monthly departmental reporting for management.
,
Ā Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
,
Ā Promote an environment that supports diversity and reflects the M&T Bank brand.
,
Ā Maintain M&T internal control standards, including timely implementation of internal and external audit points.
Requirements
Ā A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 year of work leadership experience.
,
Ā Excellent customer service skills with the ability to use tact and diplomacy.
,
Ā Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems.
Nice-to-haves
Ā Bachelor's Degree.
,
Ā Demonstrated work leadership skills.
,
Ā Excellent oral and written communication skills.
,
Ā Strong knowledge of departmental systems, documents, and procedures.
Benefits
Ā Competitive pay based on experience and skills.
Apply Now