Call Centre Representative
About ForHealth At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we’re proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you’re joining a team that's “In it together” and genuinely passionate about making a difference in the lives of our patients. About the Role As part of our Chronic Care Management (CCM) outreach team, you’ll engage with eligible patients to book appointments with our nurses and GPs. Working primarily remotely, you’ll make outbound calls using our call centre systems, working with empathy, professionalism and a genuine desire to help improve patient health outcomes. We can entertain full-time and part-time opportunities! This is a rewarding role for someone who takes pride in delivering exceptional service and thrives in a supportive, collaborative team environment. What You’ll Be Doing Contacting eligible patients and booking them into CCM nurse and GP appointments Using patient lists and Practice Management Systems to verify eligibility and schedule appointments Ensuring medical centres are informed and supported throughout campaign activity Rescheduling or confirming appointments as required Recording call outcomes accurately and contributing to daily team check‑ins Collaborating with call centre colleagues and clinical teams to ensure successful patient engagement What You’ll Bring Up to 2 years’ experience in a call centre, medical practice, or customer service role Outstanding phone manner and confidence in engaging with diverse patients Strong communication skills and a collaborative mindset Why Join Us? At ForHealth, our people are our lifeblood – we support, invest in, and grow our teams. In addition to a supportive working environment, you’ll enjoy: 20% off Dental treatments for you and your family Employee Assistance Program (EAP) – 24/7 confidential support Fitness Passport – access to discounted gym memberships for you and your family Private health insurance discounts If you and are looking for a rewarding career & would like to discuss this opportunity further, submit your CV by clicking “APPLY NOW” ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).