Call Center Training Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description Key Responsibilities Conduct, facilitate and lead training presentations to all levels of staff. Develop and revise courses, using instructional design using adult training principles. Ensure training materials are current, useful, and easily accessible to the appropriate audience. Evaluate effectiveness of training and course presentations. Develop training aids, such as multimedia visual aids, and training handbooks, and quick reference guides as needed. Ability to work with subject matter experts (SMEs) throughout the enterprise to collect technical and industry specific information and convert into a format usable to a broad audience. Basic understanding in the design and development of on-line training modules. Ability to review performance of teams to KPIs to determine additional training needs. Identify and train departmental SMEs to assist in training. Review of performance metrics (including quality scores) of the business line and exit interviews to recommend revisions or additions to training materials and programs. Support of the web-based knowledgebase by facilitating routine meetings with admins, updating reporting on usage, creating standardization rules for material, and making recommendations for enhancements to the site and program. Develop new hire training with a focus on adaptability, providing content most needed to a new hire, and measuring their aptitude before being put into production. Develop additional training materials designed for existing employees after evaluation of business needs and opportunities for increased performance. Provide routine updates to business on training materials recently published, underway, and the impact of training on identified key metrics Education and Experience: 2 to 4 years of experience Bachelor’s degree preferred Compensation Range $21.10 - $31.70 Currency USD Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.

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