Call Center Tier 1 Advisor 1 - Remote Customer Support Specialist for Pet Healthcare Industry

Join the Vetsource Team as a Call Center Tier 1 Advisor 1 and Make a Difference in Pet Healthcare At Vetsource, we're passionate about revolutionizing the pet healthcare industry with our data-powered platform that simplifies processes and streamlines systems for veterinary professionals and pet owners. As a leader in the industry, we're committed to fostering a culture of inclusivity, diversity, and innovation. We're now seeking a highly skilled and compassionate Call Center Tier 1 Advisor 1 to join our remote team and provide exceptional customer support to our valued clients. About Vetsource Vetsource is a pioneering pet healthcare company that's dedicated to empowering veterinary professionals and pet owners with cutting-edge technology and exceptional customer experiences. Our comprehensive solutions range from prescription management and pet owner engagement to veterinary business performance data and insights. By joining our team, you'll be part of a dynamic organization that's shaping the future of pet healthcare. Our Culture and Values At Vetsource, we pride ourselves on our inclusive and welcoming culture that values diversity, equity, and innovation. Our core values are: Do the right thing every time Treat others the way they want to be treated Embrace change Be innovative Get it done Enjoy the work! We're committed to creating a work environment where everyone can thrive, grow, and make a meaningful impact. Job Summary As a Call Center Tier 1 Advisor 1, you'll be the first point of contact for our clients, providing top-notch customer support and resolving issues in a timely and professional manner. This is a full-time remote position that requires a strong and diverse skillset in customer service, communication, and problem-solving. Key Responsibilities: Answer inbound calls from clients, addressing their needs, complaints, or issues with products or services Respond efficiently and accurately to callers, explaining possible solutions and ensuring clients feel supported and valued Engage in active listening, confirming or clarifying information, identifying customer needs, researching issues, and providing solutions and/or alternatives Exhibit understanding and strive to meet or exceed call center metrics while providing excellent, consistent customer service Provide problem resolution on billing or shipment issues, updating online customer records as needed Assist shoppers with placing web orders, re-orders, and autoships Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems Requirements: High School diploma or G.E.D. At least 1 year of customer service experience Veterinary clinic or animal-related call center experience (preferred) Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc. Ability to multitask efficiently with error-free written work Ability to diffuse emotional situations on the phone and de-escalate difficult situations Good verbal communication skills with the ability to communicate professionally, tactfully, and empathetically Ability to type accurately and for long periods of time; average typing speed 40 WPM Consistent and reliable attendance is required Must be able to work rotating Saturdays Preferred Qualifications: Bilingual in Spanish Remote work experience What We Offer At Vetsource, we're committed to providing our employees with a comprehensive benefits package, including: Competitive pay and benefits, including medical, vision*, dental, and life insurance Employee Assistance Program Pet insurance* and Virtual vet care PTO, Holidays, Floating Holidays, and Volunteer Day Retirement Savings Plan (401k/ RRSP) with employer matching program Paid parental leave Flexible scheduling and remote work where possible The opportunity to join one of our Employee Resource Groups and participate in fun company events! Career Growth Opportunities and Learning Benefits At Vetsource, we're committed to helping our employees grow and develop their skills. We offer: Ongoing training and development programs Opportunities for career advancement and professional growth A collaborative and supportive work environment that encourages learning and innovation Work Environment and Company Culture Highlights At Vetsource, we're proud of our inclusive and welcoming culture. Our remote work environment offers: Flexibility and autonomy to work from anywhere Opportunities for collaboration and connection with colleagues A dynamic and supportive work environment that encourages growth and innovation Compensation and Benefits Our compensation package is designed to attract and retain top talent. We offer a competitive salary range of $19.00 - $19.50 per hour, depending on experience and qualifications. How to Apply If you're passionate about delivering exceptional customer experiences and making a difference in the pet healthcare industry, we encourage you to apply for this exciting role. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]). Don't miss out on this opportunity to join our team and make a meaningful impact in the lives of pets and their owners. Apply now and start your journey with Vetsource! Apply for this job