Call Center Team Lead- Remote- Part Time- Weekends
About the position
The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.
Responsibilities
Ā Lead the call center team during weekend shifts to ensure effective patient support.
,
Ā Manage incoming calls and assist patients with appointment scheduling and care management.
,
Ā Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
,
Ā Facilitate communication and coordination among interdisciplinary care teams.
,
Ā Ensure clear verbal and written communication to improve patient access and understanding.
Requirements
Ā Minimum of two years of customer service experience in a call center environment.
,
Ā Experience with scheduling and managing high call volumes (70+ calls per day).
,
Ā Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
,
Ā Strong problem-solving, multi-tasking, and time management skills.
,
Ā High School diploma or equivalent required; a bachelor's degree is preferred.
Nice-to-haves
Ā Experience working in a Pediatric Department.
,
Ā Familiarity with patient-related documents and healthcare terminology.
Benefits
Ā Up to 8% company retirement contribution
,
Ā Generous Paid Time Off
,
Ā 10 paid holidays
,
Ā Paid professional development
,
Ā Generous health and welfare benefit package
Apply Now
The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.
Responsibilities
Ā Lead the call center team during weekend shifts to ensure effective patient support.
,
Ā Manage incoming calls and assist patients with appointment scheduling and care management.
,
Ā Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
,
Ā Facilitate communication and coordination among interdisciplinary care teams.
,
Ā Ensure clear verbal and written communication to improve patient access and understanding.
Requirements
Ā Minimum of two years of customer service experience in a call center environment.
,
Ā Experience with scheduling and managing high call volumes (70+ calls per day).
,
Ā Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
,
Ā Strong problem-solving, multi-tasking, and time management skills.
,
Ā High School diploma or equivalent required; a bachelor's degree is preferred.
Nice-to-haves
Ā Experience working in a Pediatric Department.
,
Ā Familiarity with patient-related documents and healthcare terminology.
Benefits
Ā Up to 8% company retirement contribution
,
Ā Generous Paid Time Off
,
Ā 10 paid holidays
,
Ā Paid professional development
,
Ā Generous health and welfare benefit package
Apply Now