Call Center Service Consultant

First Hawaiian Bank is a well-established institution recognized as one of the 'Best Places to Work in Hawaii'. The Service Consultant role involves being the first line of communication for customers, providing exceptional service while gaining foundational knowledge in the banking industry. Responsibilities Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years Step into a career that offers stability, excitement, and growth Experience the thrill of a dynamic environment paired with a comprehensive training program Plus, enjoy the perks of our competitive compensation and benefits package If you are ready for a career that empowers you to thrive, your journey starts here Ever wanted to work for a bank but didn't know where to start? Do you have a strong passion to help customers through their financial journey? If this sounds like you, we may have the right role for you! First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers’ inquiries You’ll gain a foundational knowledge base to build a successful career in the banking industry As a Service Consultant, you are the first line of communication for our internal and external customers You’ll also have the opportunity to work in a fast-paced environment alongside a team who is passionate about providing exceptional customer service You’ll also have the opportunity to earn incentives based on your performance Great opportunities for career growth! This position is located in the Kamehameha Industrial Center in Kalihi Skills High level of professionalism and customer-orientation, with strong verbal skills Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment Experience in Call Center environment desirable Experience and comfort with computers and internet highly desirable Benefits Comprehensive benefits program Company Overview First Hawaiian Bank is a financial institution that provides personal, business, and wealth management services. It was founded in 1858, and is headquartered in Honolulu, Hawaii, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship First Hawaiian Bank has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.