Call Center Service Agent
PRIMARY RESPONSIBILITIES.
Utilize Fetch operating standards, call flows and knowledge base information, to support customer inquiries
Maintain product knowledge through self-directed training and by accessing desktop tools...
Follow guidelines to achieve goals, optimizing every customer interaction
With each interaction, act as a brand ambassador, strengthening the positive feelings customers have about Fetch pet insurance
Treat every interaction with professionalism and sincere concern for the outcome
Actively collaborate with your immediate team and raise awareness of issues affecting the customer experience
Participate in team meetings, elevating ideas around how to create a more productive work flow and/or work environment
Take advantage of upskilling opportunities, which may include additional insurance credentials
DAY-TO-DAY RESPONSIBILITIES.
Take a high volume of inbound calls, giving each customer your full attention and working toward a first call resolution
Follow-up with policy holders through outbound calls and emails
Demonstrate professionalism and accountability with each interaction
Track your daily progress against set goals
Must be able to work a minimum of 40-42 hours per week with varied shifts, ranging from 8 AM-8 PM ET daily
REQUIREMENTS.
Active Property & Casualty insurance license preferred
A minimum of one (1) year of call center experience
Previous customer service experience required
Able to multitask accessing systems, conversing with customers, and actively listening in real-time
Ability to work through customer issues, sometimes complex, in a calm, focused manner
Demonstrated success working in a remote environment
Ability to interface with a wide range of customer types; demonstrating empathy and patience
Attention to detail, able to communicate product-specific information in a factual and influential way
Excellent verbal, interpersonal, and written communication skills
Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment
Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers
Bachelors degree preferred
WORK-FROM-HOME SET-UP.
Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)=
A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
Office space must be large enough to accommodate two 19 monitors, laptop, mouse, keyboard, phone and headset
Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home
As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally.
Not just pets, we want our employees to live their best lives, too here at Fetch, you will have:
401k matching
Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday
One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
Volunteering - eligible to earn up to 8 floating holiday hours per calendar year
Educational Assistance Programs
Department incentive perks
Fetch Pet Insurance discount - 50% off, up to $1000 savings/year
If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 42 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Work from home
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Work Location: Remote
Apply Now
Utilize Fetch operating standards, call flows and knowledge base information, to support customer inquiries
Maintain product knowledge through self-directed training and by accessing desktop tools...
Follow guidelines to achieve goals, optimizing every customer interaction
With each interaction, act as a brand ambassador, strengthening the positive feelings customers have about Fetch pet insurance
Treat every interaction with professionalism and sincere concern for the outcome
Actively collaborate with your immediate team and raise awareness of issues affecting the customer experience
Participate in team meetings, elevating ideas around how to create a more productive work flow and/or work environment
Take advantage of upskilling opportunities, which may include additional insurance credentials
DAY-TO-DAY RESPONSIBILITIES.
Take a high volume of inbound calls, giving each customer your full attention and working toward a first call resolution
Follow-up with policy holders through outbound calls and emails
Demonstrate professionalism and accountability with each interaction
Track your daily progress against set goals
Must be able to work a minimum of 40-42 hours per week with varied shifts, ranging from 8 AM-8 PM ET daily
REQUIREMENTS.
Active Property & Casualty insurance license preferred
A minimum of one (1) year of call center experience
Previous customer service experience required
Able to multitask accessing systems, conversing with customers, and actively listening in real-time
Ability to work through customer issues, sometimes complex, in a calm, focused manner
Demonstrated success working in a remote environment
Ability to interface with a wide range of customer types; demonstrating empathy and patience
Attention to detail, able to communicate product-specific information in a factual and influential way
Excellent verbal, interpersonal, and written communication skills
Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment
Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers
Bachelors degree preferred
WORK-FROM-HOME SET-UP.
Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)=
A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
Office space must be large enough to accommodate two 19 monitors, laptop, mouse, keyboard, phone and headset
Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home
As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally.
Not just pets, we want our employees to live their best lives, too here at Fetch, you will have:
401k matching
Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday
One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
Volunteering - eligible to earn up to 8 floating holiday hours per calendar year
Educational Assistance Programs
Department incentive perks
Fetch Pet Insurance discount - 50% off, up to $1000 savings/year
If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 42 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Work from home
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Work Location: Remote
Apply Now