Call Center Representative, Spanish Speaker

Job Description: • Provide both inbound and outbound call support using various web-based systems • Provide exceptional customer service while following protocols and guidelines • Answer customer inquiries with professional courtesy based on client-specific instruction • Document each customer's inquiry information into a database and verify/update customer information • Actively listen to identify opportunities to offer additional information and follow-up with callers as necessary • Use statistical contact center data to make improvements to performance • Conduct outbound calling for surveying to obtain client-specific information • Adhere to assigned shifts and schedule Requirements: • High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer • Fluent in Spanish (reading, writing, and comprehension) • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test • Assessments must be completed from a computer or laptop • Candidates must provide non-cellular high speed internet (Fiber, DSL, or cable modems); hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role Benefits: • Work from home • All equipment provided • Competitive Paid training • Growth & Development Opportunities Apply tot his job