Call Center Representative - Debt Counselor Hybrid 2462 010226

ConServe is a leading provider of accounts receivable management and collection services, specializing in customized solutions for various institutions. The Call Center Representative will use a consultative approach to manage and collect on delinquent accounts, ensuring client satisfaction and helping consumers resolve their obligations. Responsibilities Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity – all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections Record Maintenance – proper management & updating of system to maximize contacts Skip-Tracing – to assist in locating & contacting consumers or businesses Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Skills High School Diploma or GED The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening The ability to work onsite three days per week and can work remotely the remaining two days Fluent in conversational English and ability to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process) Ability to obtain and maintain State Collections Licensure US Citizen or Lawful Permanent Resident with three or more years as a permanent resident in the United States No conflicts of interest with ConServe or our Clients Prior Student Loan collection experience preferred Associates or Bachelor's Degree preferred Willingness to work an occasional Saturday morning shift Benefits Performance-based monthly bonus opportunity Award-winning benefits packages Flexible schedules Growth opportunities Company Overview ConServe providing accounts receivable management services for colleges and universities. It was founded in 1985, and is headquartered in Fairport, New York, USA, with a workforce of 201-500 employees. Its website is