Call Center Representative

Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. The Call Center Representative is responsible for providing superior member service, assisting with account maintenance, transactions, and product inquiries, while ensuring compliance with policies and procedures.ResponsibilitiesExhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and ExcellenceDemonstrates the PEAK'T service model while engaging with internal and external members, utilizing open ended questions to understand and identify appropriate solutions to their immediate or underlying needs. In so doing, seeking to achieve first call resolution while protecting the integrity of our member’s accountsDemonstrates operational excellence through compliance of established policies, procedures, and processesHas knowledge of products including but not limited to deposit accounts such as checking, savings, and CDs, etc. as well as loans- auto, personal, home, etcAssists members with not only their existing products but identifying opportunities to educate them on online self-service capabilities and/or new productsPerforms a variety of support and off phone tasks including but not limited to member survey follow up, service events, and online compliance coursesSkillsHigh School diploma or equivalent GEDMinimum of one year in fast-paced customer service, sales, or banking experienceExcellent written and verbal communication, to include written and verbal instructionsUnderstanding of Apple, Android, PC and Mac systemsDemonstrated adherence to Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy ActBilingual English/Spanish speaking preferred – includes $150/month bilingual bonus after passing aptitude assessmentBenefits4 weeks paid time off for full-time employeesWork anniversary paid time offPaid volunteer time off12 paid holidaysComprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings AccountUp to a 4% match on 401(k) contributionsUp to twelve weeks of fully paid parental leaveAn extensive Employee Assistance Program that provides personalized care options for your whole householdAccess to LinkedIn LearningCareer and leadership development programsJob shadowingA mentor programTuition reimbursement up to $5,250/year$150/month bilingual bonus after passing aptitude assessmentCompany OverviewElevations is one of the largest & most successful credit unions serving Adams, Boulder, Broomfield. It was founded in 1952, and is headquartered in Boulder, Colorado, USA, with a workforce of 501-1000 employees. Its website is http://elevationscu.com.



Apply To This Job