Call Center Quality Assurance Evaluator
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Sales team advocates for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.
Job Duties and Responsibilities
Key Responsibilities:
• Evaluate and audit the quality of customer interactions through transcripts, incoming calls and callbacks
• Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction
• Provide accurate, consistent and fair evaluations while providing clear and concise feedback
• Participate in weekly calibrations sessions to ensure a high level of consistency throughout various lines of business
• Meet all DISH’s performance expectations, including but not limited to, satisfying all assurance, productivity standards and goals
• Regular and predictable attendance
Skills, Experience and Requirements
Education and Experience:
• Associates Degree is a plus; or a combination of education and experience
Skills and Qualifications:
• Strong customer service skills; friendly, approachable, motivated with a strong work ethic and high degree of integrity
• Have the drive to learn and master DISH tools and resources
• Basic understanding of Google Suite
• Appropriately organize, prioritize and monitor tasks for effective and efficient work completion
• Ability to display proper writing, communication and active listening skills
Visa sponsorship not available for this role
Salary Ranges
Compensation: $23.83/Hour - $34.06/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Apply Now
Apply Now
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Sales team advocates for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.
Job Duties and Responsibilities
Key Responsibilities:
• Evaluate and audit the quality of customer interactions through transcripts, incoming calls and callbacks
• Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction
• Provide accurate, consistent and fair evaluations while providing clear and concise feedback
• Participate in weekly calibrations sessions to ensure a high level of consistency throughout various lines of business
• Meet all DISH’s performance expectations, including but not limited to, satisfying all assurance, productivity standards and goals
• Regular and predictable attendance
Skills, Experience and Requirements
Education and Experience:
• Associates Degree is a plus; or a combination of education and experience
Skills and Qualifications:
• Strong customer service skills; friendly, approachable, motivated with a strong work ethic and high degree of integrity
• Have the drive to learn and master DISH tools and resources
• Basic understanding of Google Suite
• Appropriately organize, prioritize and monitor tasks for effective and efficient work completion
• Ability to display proper writing, communication and active listening skills
Visa sponsorship not available for this role
Salary Ranges
Compensation: $23.83/Hour - $34.06/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Apply Now
Apply Now