Call Center Healthcare Representative - Part-Time Remote US
About the position
Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours.
Responsibilities
• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
• Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
• Document customer interactions clearly and accurately in multiple systems during live calls.
• Meet performance expectations including quality standards, service levels, and productivity goals.
• Contribute to a collaborative team environment focused on delivering reliable and responsive support.
Requirements
• At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
• Clear and professional communication skills with the ability to manage challenging conversations calmly.
• Self-motivated and dependable, with the ability to work independently in a remote setting.
• Part-time remote position with scheduled hours primarily between 9:00 AM – 3:30 PM CST, Monday through Friday, aligned with business needs.
• Paid 6-week training program at approximately 30 hours per week, designed to prepare you for success.
• Ongoing scheduling based on business needs and call volume, with potential for additional hours when available.
• Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace.
• Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options.
Nice-to-haves
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
Benefits
• medical
• dental
• vision
• 401(k)
Apply tot his job
Apply To this Job
Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours.
Responsibilities
• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
• Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
• Document customer interactions clearly and accurately in multiple systems during live calls.
• Meet performance expectations including quality standards, service levels, and productivity goals.
• Contribute to a collaborative team environment focused on delivering reliable and responsive support.
Requirements
• At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
• Clear and professional communication skills with the ability to manage challenging conversations calmly.
• Self-motivated and dependable, with the ability to work independently in a remote setting.
• Part-time remote position with scheduled hours primarily between 9:00 AM – 3:30 PM CST, Monday through Friday, aligned with business needs.
• Paid 6-week training program at approximately 30 hours per week, designed to prepare you for success.
• Ongoing scheduling based on business needs and call volume, with potential for additional hours when available.
• Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace.
• Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options.
Nice-to-haves
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
Benefits
• medical
• dental
• vision
• 401(k)
Apply tot his job
Apply To this Job