Call Center- Customer Care Specialist (Local to Arizona/Onsite role)
About the position
Responsibilities
• Handle both inbound and outbound calls providing top-tier customer service.
• Assist subscribers with identity theft issues and provide guidance on products and technical support.
• Troubleshoot account issues and assist customers in logging into their online portal.
• Initiate Zendesk tickets for the IT department and ensure accurate case creation for restoration cases.
• Identify next steps for subscribers through active listening and problem-solving skills.
• Maintain strong knowledge of company products and services to effectively assist customers.
Requirements
• Minimum one year of call center experience.
• High School Diploma or GED.
• Strong formal oral and written communication skills.
• Dependability and strong work ethic.
• Ability to navigate multiple software applications.
• High proficiency in typing and computer comprehension.
Nice-to-haves
• Experience in customer-centric roles.
• Familiarity with identity protection services.
Benefits
• Paid holidays
• Health insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching
• Opportunities for advancement
Apply Now
Apply Now
Responsibilities
• Handle both inbound and outbound calls providing top-tier customer service.
• Assist subscribers with identity theft issues and provide guidance on products and technical support.
• Troubleshoot account issues and assist customers in logging into their online portal.
• Initiate Zendesk tickets for the IT department and ensure accurate case creation for restoration cases.
• Identify next steps for subscribers through active listening and problem-solving skills.
• Maintain strong knowledge of company products and services to effectively assist customers.
Requirements
• Minimum one year of call center experience.
• High School Diploma or GED.
• Strong formal oral and written communication skills.
• Dependability and strong work ethic.
• Ability to navigate multiple software applications.
• High proficiency in typing and computer comprehension.
Nice-to-haves
• Experience in customer-centric roles.
• Familiarity with identity protection services.
Benefits
• Paid holidays
• Health insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching
• Opportunities for advancement
Apply Now
Apply Now