Call Center Agent (REMOTE)
We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments: • Member Services: Inbound customer support • Retention: Inbound retention and customer engagement • Pre-Cancel Services: Outbound re-engagement and light collections • Third-Party Collections: Available by request only Schedules & Availability • Training Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks) • Post-Training Schedule: Monday to Friday, 10:00 AM – 7:00 PM CST • Attendance Requirements: • 100% attendance required during training • Ongoing attendance must meet a minimum of 93% to qualify for bonuses Key Responsibilities • Handle a high volume of inbound and outbound customer calls • Resolve customer inquiries efficiently and professionally • Document all call activity accurately using internal systems • Adhere to all compliance and operational guidelines • Maintain performance metrics including attendance and key performance indicators (KPIs) • Fluent in spoken and written English • Basic computer literacy and ability to navigate multiple applications • Must pass a background check • Professional communication skills and customer service aptitude • 100% attendance required during the first 3 weeks of training Work Environment Requirements • A private, quiet, and secure workspace free from distractions • No public or shared environments permitted during work hours Technical Requirements • Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported) • Dual Core 2 GHz processor (or better) • Minimum 4GB RAM • At least 80GB available hard drive space • Monitor: 18” or larger, with a resolution of 1920x1080 • Wired keyboard and mouse (wireless peripherals not allowed) • Wired headset with noise-canceling microphone • Hard-wired high-speed internet connection (no Wi-Fi or satellite connections): • Minimum download speed: 20 Mbps • Minimum upload speed: 10 Mbps • Firewalled router required (direct modem connections are not permitted) Apply tot his job