Call Center Agent - National Bank
Capital Management Services is a compliance-focused call center headquartered in Amherst, NY, specializing in 1st party collections for a national bank. They are seeking professional, tech-savvy team members to assist customers with their credit card payments and promote a positive customer experience. Responsibilities Call current customers to remind them of recently missed payments Assist customers in understanding options to resolve their past-due balances Utilize technology systems for account updates and documentation Handle both outbound and inbound calls professionally Promote a positive customer experience and represent the bank's offerings Skills Excellent verbal communication and active listening skills Strong customer service experience (retail, hospitality, or call center) Comfortable using computer systems and entering data accurately Typing proficiency Must be able to work in-office in Amherst, NY (14221) 1st party collections, financial services, or debt resolution experience Bilingual/multilingual skills are a plus Benefits Health, Dental, and Vision insurance 401(k) with company match Paid Time Off (PTO) On-the-job trainingcareer development Work-from-home opportunities Employee referral bonuses Advancement opportunities Company Overview Capital Management Services, LP is a Nationally recognized industry leader in Accounts Receivable Management services. It was founded in 2000, and is headquartered in Buffalo, New York, USA, with a workforce of 201-500 employees. Its website is