Buyer Operation

Who We AreZefir is Europe's fastest-growing Real Estate Marketplace. We're transforming how homes are bought and sold, enabling transactions twice as fast as traditional methods. In just 20 months, we've achieved over €1 billion in Gross Merchandise Volume (GMV) and grown from €0 to a €15 million annual revenue run rate.Backed by over €40 million from top-tier investors like Sequoia Capital, Fintech Collective, Heartcore Capital, and Zigg Capital, we're committed to accelerating life changes for millions of current and future European homeowners. Your MissionAt Zefir, we’re on a mission to accelerate real estate transactions by seamlessly connecting agencies, sellers, and buyers.As Buyer Operation, your mission is to remove friction at every step of the buyer journey — delivering a seamless, reassuring, and unforgettable experience for every home seeker. Your mission will be to transition from human-heavy, semi-automated workflows to a AI-powered processes designed to radically elevate the buyer experience elevating impact, speed, and satisfaction to another level.You’ll work at the intersection of Operations, Sales, and Growth, playing a pivotal role in the go-to-market strategy, buyer activation, and conversion. Your goal: enhance buyer value perception while streamlining internal processes to boost the Sales Buyer team’s efficiency.If you're a problem-solver at heart, data-obsessed, and thrive in fast-paced environments, this is your opportunity to help reinvent one of the most outdated markets in Europe. ✅ What You'll Own1️⃣ Buyer Experience OptimizationDesign and continuously improve processes that maximize buyer satisfaction, from increasing response rates to providing timely, relevant information and reassurance (e.g., pricing transparency, document understanding, risk mitigation).Scale our AI-powered agent assistant, giving buyers 24/7 support to book visits, access key property insights, and stay informed.2️⃣ Sales Enablement & Process EfficiencyAnalyze and optimize the entire buyer sales funnel in collaboration with the Buyers Sales team, from lead qualification to conversion (outreach, funnel steps, scripts, etc.).Equip Sales with the best-in-class tools, CRM setup (Hubspot), and automations to improve productivity and conversion rates.3️⃣ Analytics, Reporting & PrioritizationBuild and maintain dashboards and tracking tools to monitor buyer satisfaction, team performance, and conversion metrics.Define and drive buyer-related priorities through a clear OKR framework and execute roadmap.4️⃣ New Business StructuringHelp lay the foundations for our new buyer marketplace, ensuring optimal conversion and retention. Your impact will directly shape Zefir’s position as the go-to real estate platform in France to find your dream home. You're the Perfect Fit If You…Have 3–6 years of proven experience in operations or consulting, ideally in a high-growth or startup environment.Are impact-driven, always pushing for results and energized by moving fast.Feel comfortable navigating ambiguity and breaking down complex, unstructured problems into actionable steps.Possess strong analytical skills and are comfortable using data to inform decisions (SQL, Gsheet)Have a tech-savvy mindset, excited by the power of automation and AI to scale and streamline.Thrive in cross-functional teams, with a collaborative mindset and a drive to lead transversal projects to success.BenefitsCompetitive salary: You can run your own simulation with our salary calculator.BSPCE (Stock Options): Available for everyone, with monthly vesting after year one, over a 4-year period.Healthcare plan: Full coverage with Alan for team members, their partners, and children.Office in Sentier, Paris (2nd arrondissement): With flexible remote work options.Swile meal card: €11 per worked day.Swile mobility card: €42/month to support sustainable transportation (metro, carpooling, biking…).Team events: Monthly Mixers to connect and share good times, and quarterly All Hands to celebrate wins across the company.Our Operating Principles ️ Steep Mountains Are Steep: Setting ambitious goals and working hard to achieve them. Ride Reality: Actively seeking challenges and thriving by adapting flexibly to changes. Play for the Front of the Jersey: Prioritizing team success over individual recognition.Application & ProcessWe welcome applications from anyone, regardless of background, gender, sexual orientation, religion, age, or experience. Our team values authenticity and diverse perspectives.For all roles, our interview process emphasizes hands-on exercises, case studies, or discussions about specific examples of your previous work. We ensure objectives and expectations are clearly communicated at every step.

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