Business Systems Analyst, GTM Systems
Job Description:
• Partner with Sales, Marketing, Customer Success, Partners, and RevOps to intake, analyze, and prioritize business requests related to GTM systems
• Lead requirements-gathering sessions and working meetings to understand workflows, pain points, and desired outcomes
• Translate business needs into clear user stories, functional requirements, and system specifications for the GTM Systems team
• Document current-state and future-state processes, helping identify opportunities for improvement and scalability
• Collaborate with the GTM Systems team to break work into sprints, milestones, and deliverables
• Help manage and maintain the GTM systems backlog in partnership with the Director of GTM Systems
• Coordinate timelines across development, testing, and deployment to ensure predictable delivery
• Track progress, surface risks or blockers, and help keep stakeholders aligned on expectations
• Coordinate and support User Acceptance Testing (UAT), ensuring solutions meet documented requirements
• Facilitate smooth adoption of system changes by partnering with stakeholders and Enablement
• Help identify adoption risks and support mitigation efforts through documentation, communication, and training support
• Support operational continuity across GTM tools (e.g., Salesforce and related platforms), including basic troubleshooting, workflow updates, and permissions support
• Assist with maintaining SLAs and providing coverage during high-volume or critical periods
• Identify recurring issues or inefficiencies and partner with GTM Systems leadership on improvement opportunities
• Create and maintain clear documentation including process flows, system diagrams, and data definitions
• Capture and share knowledge to reduce onboarding friction and improve team efficiency
• Ensure changes and decisions are documented and accessible to relevant stakeholders
Requirements:
• Experience in business systems analysis, requirements gathering, and translating business needs into technical deliverables
• Hands-on experience working with Salesforce and adjacent GTM tools (e.g., Outreach, Gong, Marketo, Clay, 6sense, Workato)
• Familiarity with Agile or sprint-based delivery and cross-functional project coordination
• Strong communication skills and comfort working with both business stakeholders and technical teams
• A detail-oriented, systems-minded approach with an interest in process improvement and operational excellence
• Ability to operate effectively in a fast-paced environment with changing priorities, while maintaining organization and follow-through
Benefits:
• Multiple health/dental coverage options (100% coverage for employee, 50% for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks (increases at year two!)
• 12 company holidays + 2 floating holidays
• Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend - $125 quarterly
• Mac laptop + new hire equipment stipend
• Fully stocked kitchen with tons of drinks & snacks (BHM only)
Apply Now
Apply Now
• Partner with Sales, Marketing, Customer Success, Partners, and RevOps to intake, analyze, and prioritize business requests related to GTM systems
• Lead requirements-gathering sessions and working meetings to understand workflows, pain points, and desired outcomes
• Translate business needs into clear user stories, functional requirements, and system specifications for the GTM Systems team
• Document current-state and future-state processes, helping identify opportunities for improvement and scalability
• Collaborate with the GTM Systems team to break work into sprints, milestones, and deliverables
• Help manage and maintain the GTM systems backlog in partnership with the Director of GTM Systems
• Coordinate timelines across development, testing, and deployment to ensure predictable delivery
• Track progress, surface risks or blockers, and help keep stakeholders aligned on expectations
• Coordinate and support User Acceptance Testing (UAT), ensuring solutions meet documented requirements
• Facilitate smooth adoption of system changes by partnering with stakeholders and Enablement
• Help identify adoption risks and support mitigation efforts through documentation, communication, and training support
• Support operational continuity across GTM tools (e.g., Salesforce and related platforms), including basic troubleshooting, workflow updates, and permissions support
• Assist with maintaining SLAs and providing coverage during high-volume or critical periods
• Identify recurring issues or inefficiencies and partner with GTM Systems leadership on improvement opportunities
• Create and maintain clear documentation including process flows, system diagrams, and data definitions
• Capture and share knowledge to reduce onboarding friction and improve team efficiency
• Ensure changes and decisions are documented and accessible to relevant stakeholders
Requirements:
• Experience in business systems analysis, requirements gathering, and translating business needs into technical deliverables
• Hands-on experience working with Salesforce and adjacent GTM tools (e.g., Outreach, Gong, Marketo, Clay, 6sense, Workato)
• Familiarity with Agile or sprint-based delivery and cross-functional project coordination
• Strong communication skills and comfort working with both business stakeholders and technical teams
• A detail-oriented, systems-minded approach with an interest in process improvement and operational excellence
• Ability to operate effectively in a fast-paced environment with changing priorities, while maintaining organization and follow-through
Benefits:
• Multiple health/dental coverage options (100% coverage for employee, 50% for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks (increases at year two!)
• 12 company holidays + 2 floating holidays
• Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend - $125 quarterly
• Mac laptop + new hire equipment stipend
• Fully stocked kitchen with tons of drinks & snacks (BHM only)
Apply Now
Apply Now