Business Systems Analyst - Dental Application Support
Are you a problem-solver with a passion for optimizing business processes and driving meaningful change? As a Business Systems Analyst, you’ll play a critical role in supporting and enhancing our Dental platforms, ensuring smooth operations for our business.
WHAT WE CAN OFFER YOU:
Estimated Salary (Levels have variable responsibilities and qualifications):
Business Systems Analyst I: $25.50 - $28.00, plus annual bonus opportunity.
Business Systems Analyst II: $58,800 - $68,000, plus annual bonus opportunity.
Business Systems Analyst III: $68,000 - $80,000, plus annual bonus opportunity.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
Provide day-to-day production support for Dental applications, including troubleshooting and resolving system issues.
Work with IS, vendors, and business users to ensure timely resolution of system incidents.
Document recurring system issues then identify and implement long-term resolutions.
Provide training and guidance to end-users on system functionalities and best practices.
Track and analyze production support trends, identifying patterns and areas for improvement to reduce recurring incidents.
WHAT YOU’LL BRING:
2–3 years of experience working with the Skygen Enterprise application and other Group Dental systems, with prior experience and/or the ability to troubleshoot issues, analyze root causes, and provide timely resolutions to support business operations.
Dental or other type of Insurance Claims/Service handling experience.
Prior experience working with Mutual of Omaha’s Workplace Solutions systems and business processes.
Ability to organize and deliver tasks and projects in a timely manner.
Detail-oriented, clear communication skills, both written and verbal.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
PREFERRED:
Two or more years of experience in business analysis, project management, or similar capacities, including Agile or Scrum experience.
Experience writing business and technical requirements to guide code changes.
Knowledge of Software Development Life Cycle (SDLC), International Institute of Business Analysis (IIBA), Business Analysis Body of Knowledge (BABOK), Data Management Book of Knowledge (DMBOK)
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.
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