Business Solution Consultant
About Rallyware Inc. Rallyware’s mission is to provide every member of any distributed group with meaningful opportunities to feel connected, engaged, and valued within the overarching community to unlock their full potential. Rallyware’s Performance Enablement Platform delivers the right training and business activities to the right people at the right time in the right experience by connecting company-specific business goals with their workforce performance data. We believe in the power of every single employee leading a company to success, and we foster this power with the help of our highly scalable, data-driven mobile and web platforms. Rallyware is trusted by market-leading customers across the globe, including Samsung, Avon, Tupperware, Pampered Chef, and many others, to achieve higher sales, faster onboarding, increased adherence and participation in initiatives, stronger digital presence of corporate learning and development, more effective communication, and many other business objectives across a variety of industries, with a primary focus on direct selling. Rallyware was founded at MIT in 2012 and is a graduate of Techstars Boston. The company is headquartered in Mountain View, CA, with the team distributed across the United States, Canada, Ukraine, Great Britain, Australia, Peru, and Argentina. We are a team of high-performing, responsible, and sociable people who enjoy being in the trenches of a high-growth startup and are dedicated to understanding customer problems and solving tough challenges together. Our people are proactive, conscientious, highly communicative, collaborative, and impactful; we place the team ahead of ourselves and strive to excel in cross-functional work to move the company forward. The Business Solution Consultant is one of the key members of the Customer Experience team. The primary responsibility of this position is to help the Project Managers to handle the program implementation and software deployments for small to large scale customers and ensure a smooth customer onboarding in support of customer goals. This position requires customer-facing skills, analytical skills, and deep understanding of the Rallyware platform to understand customer’s business expectations and transform them into configuration and requirements specification documents and ensure their successful fulfillment. Responsibilities • Work with customers to clearly understand their business needs and to design programs using Rallyware offerings to accomplish their business goals and objectives. • Based on program design, define the scope of the business implementation project and develop a detailed scope of work. • Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies. • Exhibit excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectations. • Create a training curriculum based on customer needs and product features. • Incorporate motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize customer use and improve retention. • Work with internal resources to update/create end-user online self-directed training materials. • Acquire detailed knowledge of the Rallyware products and solutions and act as the trusted advisor to customers. • Summarize and report on project status for internal management. • Make sure that all members of the Rallyware team are engaged and focused on our customers’ ultimate objectives. Requirements Qualifications & Experience • 3+ years of experience in SaaS, consulting, digital agencies, or other fast-paced B2B environments. • Experience working with SaaS or configurable software platforms, including software implementation or customer-facing solution delivery. • Background in IT, software, or B2B service/relationship management. • Advanced English required; Spanish is a plus. • Bachelor’s degree in Economics, Management, or a related field. • Direct Selling or experience in adjacent industries is a plus. Project & Collaboration Skills • Proven ability to manage projects, prioritize work, and handle multiple customers or initiatives simultaneously. • Strong collaboration skills with customers and internal teams to define requirements and deliver solutions. Technical & Analytical Skills • Ability to understand complex systems, analyze data or reports, and translate insights into practical • recommendations. • Strong problem-solving skills and ability to clearly explain complex solutions to different audiences. • Comfortable creating documentation, specifications, and materials explaining software configurations or solutions. Customer & Communication Skills • Excellent written and verbal communication skills, including customer presentations. • Ability to manage customer expectations, explain trade-offs, and support customers in making practical decisions. • Professional and constructive in high-pressure situations. We offer • People-oriented management without bureaucracy. • Excellent compensation package. • 18 working days of annual paid vacation. • Paid sick leaves. • Friendly and engaging professional team. • Opportunities for self-realization, career, and professional growth.