Business Process Specialist - Surety

West Bend Insurance Company is recognized as a top workplace and is seeking a highly organized and detail-oriented individual to join their Surety Operations team. The Business Process Specialist will focus on improving operational efficiency and supporting Surety associates across multiple regions by developing procedures, coordinating changes, and training users. Responsibilities Develop and coordinate procedures, systems, business rules, and forms to enhance efficiency and standardization Independently coordinate and communicate system and process changes Investigate and resolve intermediate system and process-related issues Support system and process transformation, including testing and documentation Review organizational functions to eliminate duplication and overlap Maintain user documentation, websites, and reports Participate in process improvement initiatives and other transformation initiatives as needed Train users on new procedures and technologies Skills Highly organized and detail-oriented individual Excellent problem-solving skills Interest in promoting efficiency through streamlining of processes and developing standardized procedures Proactive communicator Capable of managing multiple tasks Willing to learn alongside a new and developing team Support Surety associates across multiple regions Develop and coordinate procedures, systems, business rules, and forms to enhance efficiency and standardization Independently coordinate and communicate system and process changes Investigate and resolve intermediate system and process-related issues Support system and process transformation, including testing and documentation Review organizational functions to eliminate duplication and overlap Maintain user documentation, websites, and reports Participate in process improvement initiatives and other transformation initiatives as needed Train users on new procedures and technologies 1-3 years of Surety experience Verbal and written communication skills Analytical and problem-solving skills Experience working with end-users at all levels Experience working in a team-oriented, collaborative environment Experience with Word, Excel, and Access Experience with SharePoint is a plus Associate's or Bachelor's degree in business, insurance, IT or related field Benefits Medical & Prescription Insurance Health Savings Account Dental Insurance Vision Insurance Short and Long Term Disability Flexible Spending Accounts Life and Accidental Death & Disability Accident and Critical Illness Insurance Employee Assistance Program 401(k) Plan with Company Match Pet Insurance Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates Bonus eligible based on performance Company Overview For more than 130 years, West Bend has been a trusted provider of insurance products, serving the diverse needs of business, home, and automobile owners. It was founded in 1894, and is headquartered in West Bend, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is