Business Operations & Strategy Manager - Mortgage Lending
We're building a specialty mortgage company from the ground up — DSCR, Non-QM, Bridge lending — and we're moving fast. We need someone to own how the operation runs and help us scale it intelligently. This is a rare seat. You'll have influence over the systems we build, and the workflows that power every loan we close. You'll bring AI into the fold to eliminate the manual grind, build reporting that actually reflects reality, and own our LOS/PPE stack end to end. We're at the stage where the decisions you make now will shape how this company operates for years. If that sounds exciting rather than stressful, keep reading.
What You'll Do
Deploy AI tooling to automate repetitive workflows and scale ops capacity without just throwing headcount at problems
Build and own our reporting infrastructure — pipeline dashboards, funded volume, gain-on-sale, funnel analytics — so leadership has real-time visibility into what's working and what isn't
Lead LOS and PPE platform evaluation and implementation; translate what loan officers, processors, and compliance actually need into specs that get built
Own operational readiness for new product launches — pricing ops, channel strategy, making sure the machine is ready before the first file drops
Hunt down friction in the origination-to-close workflow and eliminate it — through automation, process redesign, or rallying the right people to make a call
Write the playbooks, training docs, and process guides that keep a fast-moving team aligned as we grow into new products and channels
Who We're Looking For
4–7 years in strategy & ops, product ops, or biz ops at a digital mortgage company, fintech lender, or real estate tech platform
You know the mortgage stack cold — LOS platforms (Encompass, ARIVE, Blue Sage), TRID timelines, what a change of circumstance actually means for the ops team
Strong analytical instincts — you can build a dashboard, design a reporting framework, and turn it into a clean recommendation leadership will act on
You've launched something in a regulated lending environment and know what it takes to do it right
You're energized by ambiguity — you'd rather write the playbook than wait for one
Nice to Have
Hands-on experience with Non-QM, DSCR, or specialty lending products
You've led or been close to an LOS evaluation or full implementation
Exposure to warehouse lending, correspondent channels, or secondary market ops
We provide
A collaborative, people-first culture with a passion for doing good and enjoying doing it
A unique opportunity to build our brand in the early stages
Competitive benefits and compensation, including 401(k) w/match
Choice between hybrid and fully remote work
Flexible PTO
11 paid holidays
Apply Now
What You'll Do
Deploy AI tooling to automate repetitive workflows and scale ops capacity without just throwing headcount at problems
Build and own our reporting infrastructure — pipeline dashboards, funded volume, gain-on-sale, funnel analytics — so leadership has real-time visibility into what's working and what isn't
Lead LOS and PPE platform evaluation and implementation; translate what loan officers, processors, and compliance actually need into specs that get built
Own operational readiness for new product launches — pricing ops, channel strategy, making sure the machine is ready before the first file drops
Hunt down friction in the origination-to-close workflow and eliminate it — through automation, process redesign, or rallying the right people to make a call
Write the playbooks, training docs, and process guides that keep a fast-moving team aligned as we grow into new products and channels
Who We're Looking For
4–7 years in strategy & ops, product ops, or biz ops at a digital mortgage company, fintech lender, or real estate tech platform
You know the mortgage stack cold — LOS platforms (Encompass, ARIVE, Blue Sage), TRID timelines, what a change of circumstance actually means for the ops team
Strong analytical instincts — you can build a dashboard, design a reporting framework, and turn it into a clean recommendation leadership will act on
You've launched something in a regulated lending environment and know what it takes to do it right
You're energized by ambiguity — you'd rather write the playbook than wait for one
Nice to Have
Hands-on experience with Non-QM, DSCR, or specialty lending products
You've led or been close to an LOS evaluation or full implementation
Exposure to warehouse lending, correspondent channels, or secondary market ops
We provide
A collaborative, people-first culture with a passion for doing good and enjoying doing it
A unique opportunity to build our brand in the early stages
Competitive benefits and compensation, including 401(k) w/match
Choice between hybrid and fully remote work
Flexible PTO
11 paid holidays
Apply Now