Business Operations Associate - AI Workflow Automation

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Grant Thornton, and Latham & Watkins, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform. Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.About the RoleWe’re hiring our first AI Workflow Associate, a critical new role that sits within Operations and is focused on driving step-function improvements across Laurel’s business units—Sales, Marketing, Customer Experience, Finance, Legal, HR, and Internal Ops—by embedding AI and automation into the fabric of how we work.Your job is to help these teams do 10x more with fewer people. You’ll be the person who connects the dots between messy workflows and powerful new tools. You’ll lead the charge on identifying inefficiencies, evaluating solutions, managing rollouts, and tracking ROI.This role is equal parts strategist, builder, coach, and change agent. The right person will thrive on autonomy, love fast iteration, and get energy from helping others become radically more effective.What you will do:Partner with leaders across the business to understand their workflows, pain points, and goalsEvaluate and implement AI tooling to streamline, automate, or augment repetitive processesOwn end-to-end rollout of AI/automation initiatives, including training, change management, and adoptionTrack and report ROI on implemented solutions—time saved, cost reduced, throughput improvedCreate playbooks and knowledge-sharing resources to scale impact across the companyAct as an internal coach, helping functions level up their comfort and fluency with AI toolsManage vendors, negotiate contracts, and ensure all tools meet our security, compliance, and legal standardsMaintain a living roadmap of initiatives, prioritize ruthlessly, and ship fastYou will be a great fit if you have:4–8 years in an operations, strategy, systems, or internal tools role; you likely have a consulting approach to work, and have a demonstrated history of working alongside the team to implement your proposed solutionsProven ability to work cross-functionally in fast-paced, high-ownership environments; you collaborate effectively across teams, adapt to different working styles, and influence outcomes without relying on formal authorityStrong working knowledge of the AI tooling landscape (e.g., GPT-4, Claude, Perplexity, Notion AI, etc.)Comfortable with low-code/no-code platforms (Zapier, Make, Airtable, Retool, etc.)Sharp process thinker with a strong sense of “what good looks like” across business functionsLifelong learner with a strong bias for action and experimentation; a trusted thought partner who others across the business consistently turn to for perspective, collaboration, and problem-solvingBonus: ability to prototype lightweight AI-enabled solutions (prompting, scripting, API integrations)Flexibility and LogisticsLocation: This role will be based in our Los Angeles office. We may consider exceptionally qualified candidates who are based in other locations in the United States and who are willing to travel to our offices at least 25% of the time.Why join Laurel:To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis OhanianA smart, fun, collaborative, and inclusive teamGreat employee benefits, including equity and 401KBi-annual, in-person company off-sites, in unique locations, to grow and share time with the teamAn opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying timeWe encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. If you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

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