Business Insights & Strategic Project Manager

About LegalZoom LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. In 2021, the Supreme Court in Arizona licensed LegalZoom to operate our own U.S. law firm, LZ Legal Services, LLC. With this approval, LegalZoom moved to the forefront of regulatory innovation as the first publicly traded company and one of the very few non-lawyer-owned companies to own a U.S.-based law firm. Through our law firm of more than 30 attorneys, LZ Legal Services offers customers quality legal advice and files trademark applications at a fraction of the cost of a traditional offline attorney. We've filed more than 40K trademark applications for customers, making LZ Legal Services the U.S. Patent & Trademark Office's highest volume law firm filer. Remote-first We believe work should work for you. LegalZoom supports a remote-friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more. This position will be remote. Overview We are seeking a Business Insights & Strategic Project Manager to support planning and operational execution for key strategic projects in support of one of LegalZoom's top priorities of delivering next-gen expertise through our law firm LZ Legal Services. The ideal candidate will have strong business and financial acumen, effective communication and organizational skills, and a passion for translating data into actionable insights. You will • Contribute to planning and operational execution for key attorney service delivery strategic projects and initiatives across our Attorney Assisted product offerings, including legal plan subscriptions and intellectual property (Trademark, Copyright & Patent). • Collaborate with team leadership to prioritize pipeline of service delivery initiatives, then independently drive execution in close partnership with cross-functional teams (Product, Marketing, Finance, Data Science, Partnerships, etc.) • Strategic projects may include: diagnosing current period law firm business and operations results and identifying opportunities to improve; assessing operational processes and tools and implementing new solutions; monitoring macro trends; managing profitability of the legal plan subscription business. • Gather data from various sources to create comprehensive datasets for analysis and derive insights. Examples of data analyses may include: key financial results and identification of trends or anomalies; analysis of customer utilization and the impact on other metrics; evaluate network attorney quality metric results and use insights to drive execution strategy • Leverage data insights to collaborate with cross-functional teams (Product, Marketing, etc.) on attorney features in product marketing and other external-facing promotions • Drive content for key performance reviews and engagement events, such as town halls, all-hands meetings, and attorney conferences. • Communicate effectively 1:1 or at scale with internal stakeholders to ensure understanding of strategic insights and any variations to targets. Contribute to short and long-term strategy discussions. You have • 5+ years' experience in strategic and/or operational roles such as management consulting, corporate strategy, or business operations • Demonstrated success leading complex, cross-functional projects with shifting timelines and priorities • Strong financial acumen and business analytics skills including experience synthesizing multiple inputs and data points and developing data-backed recommendations and business cases • Proven ability to build collaborative relationships with cross-functional team members and to influence the direction of others • Strong written and verbal communication skills, including the ability to clearly frame options and recommendations, and inspire teams to action • Experience in the technology industry and experience working with small businesses preferred • Undergraduate degree (or equivalent) required; MBA preferred LegalZoom is a remote-first company and the national range for this role is $102,400-$130,000. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below. ● Medical, Dental, Vision Insurance ● 401k, With Matching Contributions ● Paid Time Off ● Health Savings Account (HSA) ● Flexible Spending Account (FSA) ● Short-Term/Long-Term Disability Insurance ● Plus other wellness benefits to include: ○ Fertility ○ Mental Health ○ One Medical ○ Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages. Apply tot his job