Business Banking Workout Support I

M&T Bank is a prominent financial institution seeking a Business Banking Workout Support I. The role involves providing support to various teams, facilitating documentation and processes related to workouts and collections, and ensuring compliance with operational standards. Responsibilities Support Workout and Collections – facilitate work between the two groups Upload new assignments to system of record, insuring all customer data and files are in place. Generate system maintenance requests in preparation for file hand-off/assignment Coordinate the disposition of completed files based on department reporting. Scan and warehouse appropriately Authorize or decline transactions through the overdraft process; prepare a management report to identify patterns of overdraft activity Prepare payments received and/or deposit account offsets Prepare check requests, demand letters, appraisal orders and bankruptcy proof of claims Research, gather, prepare and validate appropriate documentation associated with the Workout strategy for legal and repossession referrals Assist with the preparation of the Small Business Association default package, preparing payment histories, obtaining required documentation and providing ongoing research support throughout the claim process Research the remediation cases as required for BSA/AML; update documentation in appropriate system Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable Promote an environment that supports belonging and reflects the M&T Bank brand Complete other related duties as assigned Skills A combined minimum of 2 years' higher education and/or work experience, including a minimum of 1 year customer service, customer facing or collections experience Proficient personal computer skills, including word processing and spreadsheet software Detail oriented Strong verbal and written communication skills Bachelor's degree Banking or financial industry experience Knowledge of M&T Bank systems Company Overview Great companies have an enduring sense of purpose. It was founded in 1856, and is headquartered in Buffalo, New York, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship M&T Bank has a track record of offering H1B sponsorships, with 116 in 2025, 113 in 2024, 84 in 2023, 103 in 2022, 42 in 2021. Please note that this does not guarantee sponsorship for this specific role.