Business Analyst/Project Manager - Clinical Informatics, Bureau of Public Health Clinics

Job Description The Business Analyst / Project Manager (BA/PM) is responsible for supporting the implementation, optimization, and maintenance of clinical informatics systems with a focus on data-driven decision making, research, and analysis. This role acts as a bridge between clinical users, stakeholders, and technical teams, ensuring that system enhancements are informed by evidence, aligned with organizational goals, and improve clinical workflows and outcomes. Reports To: Director of Clinical Informatics Key Responsibilities: Business Analysis & Data Insights: - Conduct research and analysis of clinical workflows, system usage, and operational data to identify trends, gaps, and opportunities for improvement. - Translate complex clinical and operational data into actionable insights, functional specifications, and process improvements. - Develop conceptual models, flowcharts, dashboards, and visualizations to communicate findings to stakeholders. - Collaborate with QA and technical teams to ensure data-informed validation of system changes. - Maintain baseline requirements and document changes using standard change control processes. Project Management & Evidence-Based Decision Making: - Plan, coordinate, and execute projects using a data-driven, evidence-based approach, aligning timelines, milestones, and deliverables with organizational goals. - Facilitate meetings and workshops to gather insights, validate requirements, and prioritize initiatives. - Prepare reports, presentations, and summaries that highlight trends, performance metrics, and the impact of system enhancements. End-User Support & Training : - Analyze support requests, user feedback, and system usage data to identify recurring issues and optimize training needs. - Develop data-informed training materials and deliver training sessions to improve adoption and effective use of clinical systems. - Provide guidance to users based on system analysis and operational insights. Compliance, Quality, & Continuous Improvement: - Evaluate system performance against regulatory, quality, and operational standards using data and trend analysis. - Support continuous improvement initiatives through root cause analysis, process optimization, and outcome measurement. Preferred Skills: - Master's degree in public health, Healthcare, Informatics, or related field. - Experience as a Business Analyst and/or Project Manager in clinical informatics or healthcare IT. - Familiarity with healthcare data standards (HL7, FHIR, ICD-10, CPT). - Experience with EHR systems is preferred - Proficiency in process modeling, workflow diagrams, and project management tools (Jira, MS Project, Visio). - Strong communication, collaboration, and problem-solving skills. Why you should work for us: - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website ( - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549. CITY RESEARCH SCIENTIST - 21744 Qualifications 1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health. To be appointed to Assignment Level II and above, candidates must have: 1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or 2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above. NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply tot his job