Business Analyst/Consultant IV
About the position Requirements • 5 or more years in the below • Business Analyst role supporting the software lifecycle • Maintaining vendor-managed software and supporting application upgrades. • Implementing software configurations and enabling application enhancements. • Working with Business users and external stakeholders to identify process improvements and optimizations. • Experience in interacting with customers and resolving application helpdesk tickets and service requests • Experience in creating test case documents, performing regression testing and supporting UAT • Ability to create business communication documents • Maintaining vendor-managed software and supporting application upgrades. • Implementing software configurations and enabling application enhancements. • Working with Business users and external stakeholders to identify process improvements and optimizations. • Experience in interacting with customers and resolving application helpdesk tickets and service requests • Experience in creating test case documents, performing regression testing and supporting UAT • Ability to create business communication documents Nice-to-haves • Experience in Agile environment and System development • Experience with Test script maintenance and Test automation using Selenium or other automated testing tool (nice to have) • Knowledge of vendor-based application release cycle and ticket management • Experience in Agile environment and System development • Experience with Test script maintenance and Test automation using Selenium or other automated testing tool (nice to have) • Working in a government or correctional environment. • Experience with SQL. • BA experience with the ability to understand and document Business requirements. • Experience in change management systems. • Knowledge of vendor-based application release cycle and ticket management. • Good business process mapping and process capture through Visio flow diagrams. • Ability to identify integration points. • Knowledge of reporting and dashboards maintenance. • Experience in process improvements and IT systems integration. • Ability to work with cross-functional teams. • Ability to work with business teams and good communication and presentation skills. • Experience in User Acceptability Testing, running regression tests on systems, and identifying, designing, and optimizing new and existing test cases. • JIRA experience. • Follow Good Documentation Practice. Apply tot his job