Business Analyst I/II

Blue Cross of Idaho is seeking a Business Analyst to identify and analyze business needs while supporting the CRM and Sales Operations team for the Revenue Division. The role involves gathering requirements, defining scope and objectives, and recommending solutions to improve business processes.ResponsibilitiesRecommending solutions or improvements to business processesResearching business requirements, developing detailed specifications, and validating the solutions with business partnersCommunicating needs to the development team by translating business requirementsWith IT support, assist in the development of tools, applications, reports, and analytics to enable strategic programs and metrics for the Sales/Account Management TeamsTroubleshooting technical issues and work through a resolution (root cause analysis)Planning and executing business user acceptance testing and related test activitiesSkillsBachelor's Degree in Technical Subject area or related field; OR equivalent work experience (Two years' relevant work experience equals one year of college)Knowledge of gathering and documenting business requirements, process mapping methodologies, and project managementCollaboration & communication - may also lead cross-functional project teamsAnalytical skills such as problem solving, process improvementPresentation, facilitation, and written, verbal, and interpersonal skills to help influence results and outcomes, connect with both technical and business teams, and engage with internal/external customersAbility to be a self-starter, while balancing multiple tasks and meeting benchmarksAnalyze and improve business operations, business development, and assist with development of process and system specificationsExperience working in enterprise level CRMExperience working with an Agile/Scrum frameworkAbility to leverage AI in day to day activities supporting the roleOperational process design and implementationHealth insurance aptitudeTechnical skills in Salesforce, Pega, or Microsoft DynamicsSales and account management experienceBenefitsPaid time offPaid holidaysCommunity service and self-care daysMedical/dental/vision/pharmacy insurance401(k) matching and non-contributory planLife insuranceShort and long term disabilityEducation reimbursementEmployee assistance plan (EAP)Adoption assistance programPaid family leave programCompany OverviewBlue Cross of Idaho operates as a health insurance company. It was founded in 1945, and is headquartered in Meridian, Idaho, USA, with a workforce of 1001-5000 employees. Its website is https://www.bcidaho.com/.



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