Business Analyst I, OPL (Claims System Management)

Intact is dedicated to helping people, businesses, and society prosper. They are seeking a Business Analyst I, OPL, to handle system referrals, monitor trends for user training, and act as a liaison between users and IT. The role includes supporting business requirements analysis and testing system changes. Responsibilities Handle and resolve day-to-day system referrals from users in a timely fashion Meet regularly with regional teams to review ongoing system issues Monitor trends to identify opportunities for user training and system changes and enhancements Act as the liaison between users, IT and other departments as required Test system changes Act as a subject matter expert for personal insurance systems Consult on system functionality Support in the analysis of business requirements for changes existing systems (Bug Fixes) Perform any other duties relating to production support as assigned by your manager Skills Demonstrated Experience with Claims tools/processes (Contact Claims and Contact 360) Experience in production support Strong ability to investigate and analyse problems of a technical nature Demonstrated ability to cope with change effectively Have initiative and is autonomous Skills for time and priority management Ability to manage multiple files at the same time Good communication skills (oral and written) No Canadian work experience required however must be eligible to work in Canada For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country Project management experience, an asset Knowledge of the Auto & Home insurance industry (asset) Benefits Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance) 7.5% Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares Our pension offerings provide flexibility and long-term security for our employees beyond their careers. Opportunity to receive guaranteed income for life via our defined benefit pension plan. Company Overview We created a purpose-driven company based on Values and a belief that insurance is about people, not things. It was founded in 1809, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is