Business Analyst - CRM Implementation - Chicago, IL
Job Title : Business Analyst - CRM Implementation
Location : Chicago, IL , Princeton, NJ, Hybrid
Video Hire
Job Description
We're looking for a Business Analyst to join a high-impact project focused on value-based care. You'll support the implementation of a new claims processing system (CAPS), a no-code CRM platform, a member portal, and a data lake.
This role is ideal for someone who thrives in a fast-paced, multi-stakeholder environment and has experience working with healthcare workflows, CRM systems, and enterprise platforms.
Roles and responsibilities:
• Gather and document business and functional requirements for CAPS, CRM, and related systems.
• Work with cross-functional teams to align process flows, integrations, and data mapping.
• Collaborate with architects, developers, and vendors to ensure solutions meet business needs.
• Support testing and validation, including UAT prep and execution.
• Help drive CRM adoption and end-user alignment.
Experience:
• 10 + years as a Business Analyst in IT projects (healthcare experience required).
• Expertise in claims systems, CRM platforms, and healthcare data.
• Experience in Medicare Advantage plans and processing.
• Expertise in Healthcare workflows, EDI transactions.
• Experience working with no-code/low-code platforms is a plus.
• Solid communication, documentation, and collaboration skills.
• Comfortable in Agile environments and working across teams.
Apply Now
Apply Now
Location : Chicago, IL , Princeton, NJ, Hybrid
Video Hire
Job Description
We're looking for a Business Analyst to join a high-impact project focused on value-based care. You'll support the implementation of a new claims processing system (CAPS), a no-code CRM platform, a member portal, and a data lake.
This role is ideal for someone who thrives in a fast-paced, multi-stakeholder environment and has experience working with healthcare workflows, CRM systems, and enterprise platforms.
Roles and responsibilities:
• Gather and document business and functional requirements for CAPS, CRM, and related systems.
• Work with cross-functional teams to align process flows, integrations, and data mapping.
• Collaborate with architects, developers, and vendors to ensure solutions meet business needs.
• Support testing and validation, including UAT prep and execution.
• Help drive CRM adoption and end-user alignment.
Experience:
• 10 + years as a Business Analyst in IT projects (healthcare experience required).
• Expertise in claims systems, CRM platforms, and healthcare data.
• Experience in Medicare Advantage plans and processing.
• Expertise in Healthcare workflows, EDI transactions.
• Experience working with no-code/low-code platforms is a plus.
• Solid communication, documentation, and collaboration skills.
• Comfortable in Agile environments and working across teams.
Apply Now
Apply Now