Business Analyst - Convoy Platform
About the position
We’re hiring a Business Analyst to serve as a strategic partner to our Account Management and Product Operations teams. This role will transform complex marketplace and customer data into actionable insights that improve match rates, booking efficiency, customer retention, and overall platform health. This is not a passive reporting role. We’re looking for someone who is deeply analytical, commercially minded, and proactive in uncovering insights that drive measurable business impact.
Responsibilities
• Translate Data into Action
• Analyze marketplace and customer lifecycle performance metrics (e.g., match rate, post-to-book time, coverage consistency, funnel conversion)
• Identify patterns in customer behavior and quantify operational bottlenecks
• Surface opportunities to improve growth, retention, and marketplace liquidity
• Partner with Account Managers to optimize key customer accounts
• Own Advanced Analytics
• Write complex SQL queries across operational tables, event logs, and nested JSON datasets
• Extract, clean, and structure messy data from multiple sources
• Conduct cohort analysis, funnel analysis, and segmentation deep dives
• Support both ad hoc analysis and recurring reporting needs
• Build Scalable Reporting
• Develop and maintain dashboards in Looker, Tableau, Power BI, or similar tools
• Define and standardize core performance metrics across the customer lifecycle
• Ensure data accuracy and metric consistency across stakeholders
• Automate reporting processes where possible
• Influence Through Storytelling
• Translate complex analyses into clear, executive-ready insights
• Present findings via dashboards, slide decks, and live discussions
• Provide actionable recommendations — not just data
Requirements
• 3–6+ years of experience in Business Analytics, Operations Analytics, Strategy, or a related field
• Bachelor’s degree in Business, Economics, Data Analytics, Engineering, or related discipline (or equivalent experience)
• Advanced SQL skills
• Strong Excel / Google Sheets proficiency
• Experience with at least one data visualization tool (Looker, Tableau, Power BI, etc.)
• Ability to independently work with complex and imperfect datasets
• Strong understanding of marketplace or two-sided platform dynamics preferred
• Ability to quickly grasp logistics or operational performance metrics
• Comfort working with metrics such as match rate, post-to-book time, conversion rates, and liquidity
• Bias for action — explores and analyzes without waiting for perfect requirements
• Naturally curious and hypothesis-driven
• High ownership and accountability
• Strong communication skills and comfort working with non-technical stakeholders
Nice-to-haves
• Experience in logistics, freight tech, SaaS, or marketplace environments preferred
• Experience analyzing event-level or behavioral data preferred
• Experience supporting revenue, operations, or account management teams is a plus
Benefits
• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Flexible Vacation Time (FVT)
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups
Apply tot his job
Apply To this Job
We’re hiring a Business Analyst to serve as a strategic partner to our Account Management and Product Operations teams. This role will transform complex marketplace and customer data into actionable insights that improve match rates, booking efficiency, customer retention, and overall platform health. This is not a passive reporting role. We’re looking for someone who is deeply analytical, commercially minded, and proactive in uncovering insights that drive measurable business impact.
Responsibilities
• Translate Data into Action
• Analyze marketplace and customer lifecycle performance metrics (e.g., match rate, post-to-book time, coverage consistency, funnel conversion)
• Identify patterns in customer behavior and quantify operational bottlenecks
• Surface opportunities to improve growth, retention, and marketplace liquidity
• Partner with Account Managers to optimize key customer accounts
• Own Advanced Analytics
• Write complex SQL queries across operational tables, event logs, and nested JSON datasets
• Extract, clean, and structure messy data from multiple sources
• Conduct cohort analysis, funnel analysis, and segmentation deep dives
• Support both ad hoc analysis and recurring reporting needs
• Build Scalable Reporting
• Develop and maintain dashboards in Looker, Tableau, Power BI, or similar tools
• Define and standardize core performance metrics across the customer lifecycle
• Ensure data accuracy and metric consistency across stakeholders
• Automate reporting processes where possible
• Influence Through Storytelling
• Translate complex analyses into clear, executive-ready insights
• Present findings via dashboards, slide decks, and live discussions
• Provide actionable recommendations — not just data
Requirements
• 3–6+ years of experience in Business Analytics, Operations Analytics, Strategy, or a related field
• Bachelor’s degree in Business, Economics, Data Analytics, Engineering, or related discipline (or equivalent experience)
• Advanced SQL skills
• Strong Excel / Google Sheets proficiency
• Experience with at least one data visualization tool (Looker, Tableau, Power BI, etc.)
• Ability to independently work with complex and imperfect datasets
• Strong understanding of marketplace or two-sided platform dynamics preferred
• Ability to quickly grasp logistics or operational performance metrics
• Comfort working with metrics such as match rate, post-to-book time, conversion rates, and liquidity
• Bias for action — explores and analyzes without waiting for perfect requirements
• Naturally curious and hypothesis-driven
• High ownership and accountability
• Strong communication skills and comfort working with non-technical stakeholders
Nice-to-haves
• Experience in logistics, freight tech, SaaS, or marketplace environments preferred
• Experience analyzing event-level or behavioral data preferred
• Experience supporting revenue, operations, or account management teams is a plus
Benefits
• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Flexible Vacation Time (FVT)
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups
Apply tot his job
Apply To this Job