Brokerage Operations Lead

About OnePayOnePay is the consumer fintech trusted by millions of Americans to make money better.Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:Ready to runHungry and driven by urgencyExceptional at what they do, with low egoComfortable operating in motionThe roleAs a Brokerage Operations Lead, you will run the day-to-day operations of OnePay’s brokerage services across both our Invest and Crypto products. You will be the operational backbone of the brokerage — ensuring trades, money movement, and asset servicing functions execute accurately, compliantly, and at scale.You will serve as the designated principal (Series 24) and act as the first line of supervision and operational owner; serving as the primary decision-maker for day-to-day issues, escalations, and incident response across brokerage operations.You will partner closely with Customer Operations, Product, Engineering, Compliance, and our clearing and crypto partners to ensure a secure, scalable, and customer-first trading experience.This role is responsible for:Owning and operating the day-to-day brokerage operations across OnePay Invest and Crypto, ensuring accurate, timely, and compliant execution across the full trade and asset lifecycleSupervising brokerage operations as a designated principal (Series 24), ensuring adherence to SEC/FINRA regulations, WSPs, and internal controlsServing as the primary US-based escalation point, leading resolution of trade breaks, incidents, and real-time operational issuesPartnering closely with the India-based Brokerage Operations Lead to provide continuous operational coverage, share oversight of daily operations, and ensure consistency across regionsOversight and management of core brokerage functions, including trade corrections, settlements, reconciliations, money movement, and transfers (ACATS)Overseeing corporate actions and asset servicing, ensuring accuracy and timeliness across dividends, splits, and other trade related eventsMonitoring operational health and performance, including exception queues, customer support volumes, and proactively addressing risksActing as the primary liaison with our clearing broker-dealer, and crypto partners, ensuring seamless execution, issue resolution, and continuous improvementBuilding error management frameworks and partnering with Product and Engineering on workflow automationYou bring7–10+ years of brokerage or trading operations experience (fintech or broker-dealer preferred)Active FINRA licenses: Series 7, 63, and 24 (required)Experience as a supervisory principal with direct ownership of brokerage operationsExperience operating in a follow-the-sun or global operations model, with shared ownership across regionsDeep knowledge of:Trade lifecycle (execution → settlement → reconciliation)Corporate actions, transfers (ACATS), and money movementSEC / FINRA regulations and operational risk controlsProven ability to run day-to-day operations in a high-volume, real-time environmentExperience managing incidents, escalations, and customer-impacting issuesStrong systems thinker with a track record of building scalable processes and toolingAbility to operate as a hands-on leader and operatorExcellent cross-functional collaboration skills across Product, Engineering, Compliance, and CXComfort in fast-paced, ambiguous environments with a bias for action and ownershipWhat We OfferCompetitive base salary, stock options, and health benefits from Day 1401(k) plan with company matchRemote-friendly (US), flexible time off (FTO), and opportunities for growthA high-growth, mission-driven, inclusive culture where your work has real impact.Standard Interview ProcessInitial Interview with Talent PartnerTechnical or Hiring Manager InterviewTeam InterviewExecutive InterviewOffer!Equal Employment OpportunityTo build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].

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