Broadband Dispatcher I, II or III
About the position
Responsibilities
• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Execute significant projects to support the internal and external customer base
• Generate, process, and track system work orders
• Assist and resolve a wide variety of internal customer requests, inquiries, and complaints
Requirements
• 2+ years of customer service experience required, preferably in a call center environment
• High school diploma or equivalent
• Effective communication skills (verbal and written)
• Knowledge retention and recall
• Ability to handle pressure
• Speed and efficiency in task execution
• Creative problem-solving skills
• Empathy and organizational ability
• Computer literacy at an intermediate level
Nice-to-haves
• Dependability
• Commitment to tasks
• Intermediate written communication skills
• Some knowledge of verbal communication
• Some knowledge of customer service practices
Benefits
• 401k retirement plan with employer match
• Insurance options including medical, dental, vision, life, and STD insurance
• Paid Time Off/Vacation starting at 80 hours per year, increasing with tenure
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave based on state/local laws
• Tuition reimbursement program up to $4,000 per calendar year after 1 year of employment
• Employee discount program for those in serviceable areas
Apply Now
Apply Now
Responsibilities
• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Execute significant projects to support the internal and external customer base
• Generate, process, and track system work orders
• Assist and resolve a wide variety of internal customer requests, inquiries, and complaints
Requirements
• 2+ years of customer service experience required, preferably in a call center environment
• High school diploma or equivalent
• Effective communication skills (verbal and written)
• Knowledge retention and recall
• Ability to handle pressure
• Speed and efficiency in task execution
• Creative problem-solving skills
• Empathy and organizational ability
• Computer literacy at an intermediate level
Nice-to-haves
• Dependability
• Commitment to tasks
• Intermediate written communication skills
• Some knowledge of verbal communication
• Some knowledge of customer service practices
Benefits
• 401k retirement plan with employer match
• Insurance options including medical, dental, vision, life, and STD insurance
• Paid Time Off/Vacation starting at 80 hours per year, increasing with tenure
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave based on state/local laws
• Tuition reimbursement program up to $4,000 per calendar year after 1 year of employment
• Employee discount program for those in serviceable areas
Apply Now
Apply Now