Bookings Consultant for a Healthcare Company in Australia (Home Based Part Time)
• Receive and process shift requests from clients and staff via calls, emails, and online portals such as Entire HR and Shift Match • Allocate staff members to shifts, ensuring appropriate coverage based on availability, qualifications, and client needs• Amend shift details promptly to reflect changes such as cancellations or staff unavailability, maintaining up-to-date scheduling information• Update staff availability and restrictions in the database, including facilities where assignments are not permitted• Collaborate with the scheduling team to ensure shift fill and response rate benchmarks align with organizational policies• Maintain accurate records and logs of calls, complaints, feedback, and staff restrictions• Assist with documentation and compliance checks to ensure all staff meet role requirements on a weekly and monthly basis• Provide support to staff and clients experiencing issues with the App, online portal, timesheets, or other scheduling tools• Demonstrate an in-depth understanding of the scheduling systems to support staff allocations and provide after-hours scheduling support as required
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