BMV Floating Customer Service Representative
About the position
The BMV Floating Customer Service Representative serves as the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate customer service to the residents of Indiana. This role requires strong communication and computer skills, as well as the ability to thrive in a fast-paced environment. The representative will assist customers with a wide range of BMV needs, ensuring a positive experience while maintaining accuracy in transactions.
Responsibilities
• Conduct customer transactions using job knowledge.
,
• Answer customer questions and provide guidance.
,
• Assist with the daily opening and closing of the branch.
,
• Check transactions for accuracy, timeliness, and proper accounting.
,
• Work with leadership to resolve escalated customer concerns and system problems.
,
• File applications as completed throughout the day.
,
• Travel to other branch locations within the Region based on operational need.
Requirements
• High school diploma or equivalent.
,
• Customer service experience.
,
• Top-notch communication skills.
,
• High level of critical thinking and troubleshooting ability.
,
• Ability to process cash and card transactions.
,
• Valid Driver's License required.
Nice-to-haves
Benefits
• Three medical plan options (including RX coverage) as well as vision and dental plans.
,
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
,
• Health savings account with bi-weekly state contribution.
,
• Flexible work scheduling options, including potential for hybrid remote work.
,
• Deferred compensation 457B account with employer match.
,
• Two fully-funded pension plan options.
,
• 150 hours of paid new parent leave.
,
• Up to 15 hours of paid community service leave.
,
• Combined 180 hours of paid vacation, personal, and sick leave time off.
,
• 12 paid holidays, 14 on election years.
,
• Education Reimbursement Program.
,
• Group life insurance.
,
• Referral Bonus program.
,
• Employee assistance program for covered behavioral health visits.
,
• Qualified employer for the Public Service Loan Forgiveness Program.
,
• Free Parking for most positions.
,
• Free LinkedIn Learning access.
Apply Now
The BMV Floating Customer Service Representative serves as the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate customer service to the residents of Indiana. This role requires strong communication and computer skills, as well as the ability to thrive in a fast-paced environment. The representative will assist customers with a wide range of BMV needs, ensuring a positive experience while maintaining accuracy in transactions.
Responsibilities
• Conduct customer transactions using job knowledge.
,
• Answer customer questions and provide guidance.
,
• Assist with the daily opening and closing of the branch.
,
• Check transactions for accuracy, timeliness, and proper accounting.
,
• Work with leadership to resolve escalated customer concerns and system problems.
,
• File applications as completed throughout the day.
,
• Travel to other branch locations within the Region based on operational need.
Requirements
• High school diploma or equivalent.
,
• Customer service experience.
,
• Top-notch communication skills.
,
• High level of critical thinking and troubleshooting ability.
,
• Ability to process cash and card transactions.
,
• Valid Driver's License required.
Nice-to-haves
Benefits
• Three medical plan options (including RX coverage) as well as vision and dental plans.
,
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
,
• Health savings account with bi-weekly state contribution.
,
• Flexible work scheduling options, including potential for hybrid remote work.
,
• Deferred compensation 457B account with employer match.
,
• Two fully-funded pension plan options.
,
• 150 hours of paid new parent leave.
,
• Up to 15 hours of paid community service leave.
,
• Combined 180 hours of paid vacation, personal, and sick leave time off.
,
• 12 paid holidays, 14 on election years.
,
• Education Reimbursement Program.
,
• Group life insurance.
,
• Referral Bonus program.
,
• Employee assistance program for covered behavioral health visits.
,
• Qualified employer for the Public Service Loan Forgiveness Program.
,
• Free Parking for most positions.
,
• Free LinkedIn Learning access.
Apply Now