BMC Remedy Developer
Job Description
Key Responsibilities
· Manage and administer Remedy servers and mid-tier components, including AR Server and Email Engine configurations.
· Perform bug fixes, minor enhancements, and workflow changes to Remedy applications.
· Execute Remedy data and code migrations/deployments.
· Perform Remedy Server and Application patching.
· Provide Linux operations and support.
· Leverage Oracle DB knowledge to review, troubleshoot, and analyze AR System and DB logs.
· Debug Remedy issues using log analysis.
· Perform performance tuning of App/Web Servers.
· Understand and support the integration of Remedy with 3rd party tools and Web Services.
· Participate in the development and deployment of new code from development to production.
· Perform Remedy administration tasks, including user training and guidance to developers/administrators.
· Collaborate with peripheral teams, providing integration support.
Key Skills
· Strong expertise in Remedy administration and development.
· Proficiency in Linux and Oracle Database administration.
· Experience with server and application performance tuning.
· Excellent troubleshooting and problem-solving skills.
· Strong understanding of ITIL best practices.
· Ability to work independently and as part of a team.
· Nice to have BMC Software Certifications (RSP, RAC)
In addition to the skills mentioned above, these optional skills/availability on demand for Critical-Priority 1 issues would be recommended.
• Provide Level 2 and Level 3 support for the Remedy (if specifically required in coordination with the Remedy Architect)
• Respond to and resolve all customer technical issues (via phone, e-mail, and web)
• Work with the Operations Team on customer escalations and help those fixing issues
• Maintain clear and concise ticket documentation with all required data and fields
• Escalate service requests and issues appropriately to other teams as and when required
• Work within defined procedures and practices while providing independent support
• Generate Knowledge Base entries (if specifically asked to generate or assist with)
• Provide Weekend support as and when required for Critical Priority 1 tickets
• Work diligently and closely with the Remedy Architect to provide great customer
Apply Now
Key Responsibilities
· Manage and administer Remedy servers and mid-tier components, including AR Server and Email Engine configurations.
· Perform bug fixes, minor enhancements, and workflow changes to Remedy applications.
· Execute Remedy data and code migrations/deployments.
· Perform Remedy Server and Application patching.
· Provide Linux operations and support.
· Leverage Oracle DB knowledge to review, troubleshoot, and analyze AR System and DB logs.
· Debug Remedy issues using log analysis.
· Perform performance tuning of App/Web Servers.
· Understand and support the integration of Remedy with 3rd party tools and Web Services.
· Participate in the development and deployment of new code from development to production.
· Perform Remedy administration tasks, including user training and guidance to developers/administrators.
· Collaborate with peripheral teams, providing integration support.
Key Skills
· Strong expertise in Remedy administration and development.
· Proficiency in Linux and Oracle Database administration.
· Experience with server and application performance tuning.
· Excellent troubleshooting and problem-solving skills.
· Strong understanding of ITIL best practices.
· Ability to work independently and as part of a team.
· Nice to have BMC Software Certifications (RSP, RAC)
In addition to the skills mentioned above, these optional skills/availability on demand for Critical-Priority 1 issues would be recommended.
• Provide Level 2 and Level 3 support for the Remedy (if specifically required in coordination with the Remedy Architect)
• Respond to and resolve all customer technical issues (via phone, e-mail, and web)
• Work with the Operations Team on customer escalations and help those fixing issues
• Maintain clear and concise ticket documentation with all required data and fields
• Escalate service requests and issues appropriately to other teams as and when required
• Work within defined procedures and practices while providing independent support
• Generate Knowledge Base entries (if specifically asked to generate or assist with)
• Provide Weekend support as and when required for Critical Priority 1 tickets
• Work diligently and closely with the Remedy Architect to provide great customer
Apply Now