BLOCKSKYE INC - Product Support Specialist

BLOCKSKYE INC - Product Support Specialist





















In order to use this site, it is necessary to enable JavaScript.

Here are the instructions how to enable JavaScript in your web browser.



















All Jobs
>

Product Support Specialist






BLOCKSKYE INC





Apply Now




Product Support Specialist




Fully Remote •
Remote Worker - N/A









Apply Now

Description
About BlockskyeBlockskye provides next-generation inventory booking, payment, and dynamic expense solutions for the travel and entertainment industries using blockchain. We connect suppliers and corporate buyers with blockchain technology thereby achieving greater transparency, trust, and efficiency in transaction, inventory, and booking management. Our solution is governed by industry stakeholders with a focus on supplier and corporate buyer participation. This inclusive approach has enabled us to deploy blockchain fairly quickly within the industry. We believe in inter-enterprise, real-time accounting integrations as a foundation for distributed ledger technology, private, and public blockchains.Position OverviewThe Product Support Specialist serves as a critical technical resource across Blockskye's product portfolio, with primary focus on payment products and financial reconciliation. This role combines deep technical troubleshooting with customer-facing communication, working directly with clients and suppliers to resolve complex product issues while ensuring financial accuracy across our systems. This position partners closely with Product, Engineering, and QA teams to identify bugs, improve processes, and maintain the integrity of our payment and expense management solutions.Key ResponsibilitiesTechnical Product SupportServe as the primary technical point of contact for client and supplier inquiries across Blockskye's product suite, with emphasis on payment processing and financial workflows. Investigate and resolve complex technical issues by analyzing system logs, database records, and API transactions to determine root causes and implement solutions.Reconciliation & Financial Data IntegrityProactively monitor financial data flows across payment products to identify discrepancies between our systems, client records, and supplier statements. Use SQL and business intelligence tools to query transaction data, trace payment lifecycles, and validate settlement accuracy. Communicate findings and resolution timelines to stakeholders while coordinating with internal teams to address systemic issues.Bug Identification & DocumentationWork closely with the Product Support and Engineering teams to identify, document, and reproduce product defects that impact functionality or financial accuracy. Create detailed bug reports with reproduction steps, business impact analysis, and supporting data evidence. Participate in UAT and regression testing to validate fixes before deployment.Stakeholder Communication & Relationship ManagementManage direct communication with suppliers (airlines, hotels, car rental companies, etc.) and enterprise clients regarding technical issues, reconciliation discrepancies, and product functionality. Translate complex technical information into clear business language and maintain professional relationships that support long-term partnerships.Data Analysis & ReportingLeverage SQL, QuickSight, and Excel to analyze product usage patterns, identify trends in support issues, and generate reports for internal stakeholders. Create dashboards and visualizations that provide visibility into system health, transaction volumes, and reconciliation status.Process Documentation & Knowledge ManagementDevelop and maintain comprehensive documentation for common support scenarios, troubleshooting procedures, and product configurations.Contribute to the team's knowledge base and help establish best practices for efficient issue resolution and escalation.
Requirements
Technical Skills:Proficiency in SQL with ability to write complex queries, joins, and aggregations across relational databasesAdvanced Excel skills including pivot tables, VLOOKUP, and data analysis functionsExperience with AWS QuickSight or similar business intelligence and data visualization toolsStrong analytical and problem-solving abilities with meticulous attention to detailExperience:Background in technical product support, customer success, or similar client-facing technical rolesExperience working with financial data, payment systems, or reconciliation processesDemonstrated ability to troubleshoot complex technical issues and communicate findings effectivelyCommunication & Collaboration:Excellent written and verbal communication skills for both technical and non-technical audiencesAbility to manage multiple concurrent issues while maintaining organized documentation and follow-throughComfortable working independently while collaborating effectively across cross-functional teamsProfessional demeanor when interacting with external partners and enterprise clientsPreferred QualificationsExperience with Postman or similar API testing toolsFamiliarity with JIRA or other ticketing/project management systemsUnderstanding of JSON data structures and RESTful APIsExperience with logging and monitoring tools (Papertrail, Datadog, or similar)Background in travel and expense management systems or B2B payment processingExperience working in Agile development environmentsWhat Success Looks LikeWithin your first 90 days, you'll have developed a strong understanding of Blockskye's product architecture and common support scenarios, established trusted relationships with key clients and suppliers, and independently resolved straightforward technical and reconciliation issues. By six months, you'll proactively identify potential problems through data monitoring, reduce escalation volumes through effective first-line resolution, and contribute meaningfully to product improvements through detailed bug reports and process recommendations. Long-term success means serving as a go-to technical resource for complex payment and reconciliation issues, maintaining consistently clean financial data flows, and driving continuous improvement in product quality and support efficiency.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.


Apply Now



View All Jobs






Powered by

Privacy Policy


Payroll & HR Software





















































Apply Now