Billing System Specialist (Pennsylvania resident)

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Provides direct back up support for Premium Billing and Dunning processes. Assists with questions and complex issues relating to employer group payments. Job Duties: Reviews Billing files for errors Reviews Billing data for accuracy. Sets up customers, billing contracts, and billing schedules utilizing data from various sources. Monitor customer billing contacts for renewals and makes updates to billing/contract configuration as needed. Process and e-mail or mail invoices on a monthly or ad hoc basis for numerous non-patient programs. Apply payments to customer accounts. Identifies and documents all components of the receivable balance with minimal errors. Works to recover or resolve outstanding debits and credits. Adjusts customer accounts by entering billing adjustments and bad debt writeoffs. Performs monthly analysis of the Billing Aging reports to identify miscellaneous open invoices or balances. Determines the disposition and takes the necessary action to resolve the aging or relieve the receivables. Reviews the Dunning Reports and Notices. Compiles and generates spreadsheets capturing key data for the dunning process. Provides thorough research of individual accounts involving multiple systems to ensure billing is accurate. Upload invoices and backup to external websites as needed. Handles various reconciliation processes. Assist accountants with reconciliation to general ledger as needed. Prepares refund requests when a customer has a credit balance appearing on their account. Creates payment histories upon request or whenever necessary to justify account balances for individual members and employer groups. ​Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Education: High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred) Experience: Minimum of 1 year-Customer Service (Required), Minimum of 2 years-Healthcare (Required) Certification(s) and License(s): Skills: OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.