Billing Support (1099 - contractor)
Company Overview
Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.
Position Summary
The Billing Support Specialist plays a critical role in supporting revenue cycle operations. This is a phone-heavy, patient-facing role that requires a highly organized, detail-oriented professional who is comfortable managing competing priorities in a fast-evolving department. The Billing Support Specialist is responsible for managing third-party pharmacy prescription payment collection, disputing lab invoices on behalf of patients, fulfilling medical records requests, and providing general billing and administrative support across the revenue cycle function.
Key Responsibilities
• Review provider-recommended prescriptions and deliver accurate, timely pricing information to patients
• Serve as a primary point of contact for patients navigating pharmacy services
• Coordinate with third-party pharmacy partners to facilitate prescription payment processing and resolve discrepancies
• Maintain accurate, up-to-date documentation of all patient interactions, payment records, and prescription billing activity
• Proactively follow up with patients on outstanding balances or unresolved pharmacy payment matters
• Review patient-received lab invoices and identify potential billing errors, duplicate charges, or insurance coordination issues
• Track all open disputes through to resolution, maintaining a detailed log of status, correspondence, and outcomes
• Confirm receipt of external Medical Records Requests and verify that the corresponding fulfillment authorization form is on file
• Respond to internal and external billing inquiries in a timely, professional, and solution-oriented manner
• Assist with data entry, record maintenance, and the accuracy of billing data across systems
• Support department-wide projects and contribute to the development of billing workflows, SOPs, and best practices
• Collaborate with cross-functional teams including clinical, pharmacy, and patient support to ensure billing accuracy and continuity of care
• Maintain working knowledge of relevant billing regulations, payer requirements, and compliance standards
• Proactively identify inefficiencies and contribute actionable feedback to improve billing operations
Required Qualifications
• High school diploma or equivalent
• 1-2 years of experience in medical billing, pharmacy billing, or healthcare administration
• Experience as a Medical Assistant
• Familiarity with third-party pharmacy billing, lab invoice processes, or revenue cycle operations
• Strong attention to detail with the ability to identify discrepancies and follow through to resolution
• Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners
• Ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment
• Proficiency with billing software, Microsoft Excel, Word, and common office applications
• Comfortable working in a phone-heavy, patient-facing capacity for extended periods
Preferred Qualifications
• Associate's degree or higher in Business, Finance, Healthcare Administration, or a related field
• Prior experience in a remote or virtual healthcare environment
• Familiarity with SharePoint, EHR systems, or telehealth platforms
• Knowledge of HIPAA regulations and healthcare privacy compliance requirements
Work Environment & Physical Requirements
• Remote work environment; home office or dedicated workspace required
• Must be able to work independently with minimal supervision
• Occasional virtual meetings via video conferencing (camera on expected)
• Reliable high-speed internet connection required
• Must maintain a distraction-free, professional background for video calls
• Schedule: Monday – Friday, 8am–5pm Central
Featured Benefits
• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401k with employer match
• Paid Time Off
• Employee Perks & Discounts
Why Join Ways2Well?
• Work with a passionate team dedicated to transforming lives through wellness innovation.
• Shape the future of a growing and mission-driven company.
• Competitive compensation, benefits, and a collaborative work environment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.
Position Summary
The Billing Support Specialist plays a critical role in supporting revenue cycle operations. This is a phone-heavy, patient-facing role that requires a highly organized, detail-oriented professional who is comfortable managing competing priorities in a fast-evolving department. The Billing Support Specialist is responsible for managing third-party pharmacy prescription payment collection, disputing lab invoices on behalf of patients, fulfilling medical records requests, and providing general billing and administrative support across the revenue cycle function.
Key Responsibilities
• Review provider-recommended prescriptions and deliver accurate, timely pricing information to patients
• Serve as a primary point of contact for patients navigating pharmacy services
• Coordinate with third-party pharmacy partners to facilitate prescription payment processing and resolve discrepancies
• Maintain accurate, up-to-date documentation of all patient interactions, payment records, and prescription billing activity
• Proactively follow up with patients on outstanding balances or unresolved pharmacy payment matters
• Review patient-received lab invoices and identify potential billing errors, duplicate charges, or insurance coordination issues
• Track all open disputes through to resolution, maintaining a detailed log of status, correspondence, and outcomes
• Confirm receipt of external Medical Records Requests and verify that the corresponding fulfillment authorization form is on file
• Respond to internal and external billing inquiries in a timely, professional, and solution-oriented manner
• Assist with data entry, record maintenance, and the accuracy of billing data across systems
• Support department-wide projects and contribute to the development of billing workflows, SOPs, and best practices
• Collaborate with cross-functional teams including clinical, pharmacy, and patient support to ensure billing accuracy and continuity of care
• Maintain working knowledge of relevant billing regulations, payer requirements, and compliance standards
• Proactively identify inefficiencies and contribute actionable feedback to improve billing operations
Required Qualifications
• High school diploma or equivalent
• 1-2 years of experience in medical billing, pharmacy billing, or healthcare administration
• Experience as a Medical Assistant
• Familiarity with third-party pharmacy billing, lab invoice processes, or revenue cycle operations
• Strong attention to detail with the ability to identify discrepancies and follow through to resolution
• Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners
• Ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment
• Proficiency with billing software, Microsoft Excel, Word, and common office applications
• Comfortable working in a phone-heavy, patient-facing capacity for extended periods
Preferred Qualifications
• Associate's degree or higher in Business, Finance, Healthcare Administration, or a related field
• Prior experience in a remote or virtual healthcare environment
• Familiarity with SharePoint, EHR systems, or telehealth platforms
• Knowledge of HIPAA regulations and healthcare privacy compliance requirements
Work Environment & Physical Requirements
• Remote work environment; home office or dedicated workspace required
• Must be able to work independently with minimal supervision
• Occasional virtual meetings via video conferencing (camera on expected)
• Reliable high-speed internet connection required
• Must maintain a distraction-free, professional background for video calls
• Schedule: Monday – Friday, 8am–5pm Central
Featured Benefits
• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401k with employer match
• Paid Time Off
• Employee Perks & Discounts
Why Join Ways2Well?
• Work with a passionate team dedicated to transforming lives through wellness innovation.
• Shape the future of a growing and mission-driven company.
• Competitive compensation, benefits, and a collaborative work environment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.